Security Services

Full Time

72987BR

Job Summary

The Security Services Supervisor has supervisory responsibility over a group of Security Service Officers on an assigned shift or detail, performs administrative functions related to shift/event scheduling, vacations, time off and ensuring accuracy of time keeping, report preparation, and information gathering and dissemination. Under general supervision of the Security Operations Manager and the Security Director, the Security Supervisor will supervise and train or oversee the training of all Public Safety Ambassadors and/or Public Safety Officers.

The Security Services Supervisor will provide direct on-site supervision of Security Officers to ensure compliance with stated policies and program services. This person will serve as the site/shift Supervisor and will be direct liaison of all critical matters to the Security Administration team members in their absence, to ensure compliance with departmental or organizational culture, policies, procedures, and defined internal controls. The Security Services Supervisor ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

This position involves supervising security officers who: provide safety and security to learners, patients and staff, de-escalate patients and visitors who are behaving as though they are experiencing mental crisis, guard university property, observe and report suspicious circumstances and criminal activity to UC Health Communications Technicians and UCSFPD Communications Dispatch for further investigation/disposition by UCSF PD, patrol  UCSF preventing crime and increasing safety for visitors, learners, Staff and patients, assist with crowds and traffic at public events.

Supervisors will be responsible for completing performance evaluations.

Supervisors will spend at least 50-75 percent of their shift in the field, actively working with and observing the officers they supervise, as they work.  Supervisors are expected to respond to calls for service, they are expected to take a supervisory role on the calls when necessary. Supervisors are expected to assist their officers on calls for service and they are also expected to assist with break/lunch relief by covering posts when shift coverage is low.

Security Supervisor candidates must be able to successfully pass fingerprint and background checks.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up):TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Security Services Division strives to ensure the safety and security of learners, staff and patients inside and outside of UCSF properties, clinics and health facilities.  They assist UCSF PD to provide a crimefree and safe environment through the highest level of professional services, integrity, respect and excellent customer service.
The UCSF Security Services Division is a Division in the UCSF Police Department. The UCSF Police Department’s overriding mission is to enhance the safety and quality of life for students, faculty and staff across the UCSF system. By working in partnership with the community, UCSF PD strives to promote public safety and crime prevention through education and enforcement; to maintain public order while preserving the legal rights of all individuals; to provide efficient and courteous service; and to reduce the impact of crime.
The UCSF Police Department is known for its community service orientation, effectiveness at preventing crime through campus community involvement, and for providing a safe living and working environment for the promotion of education, research and public service
The Security Services Division provides site security services to a daily population of over 60,000 people at university and contract locations.

Founded in 1864, UCSF includes the 107-acre Parnassus campus that is home to graduate professionals in dentistry, medicine, nursing and pharmacy; a graduate division for pre- and postdoctoral scientists; UCSF Medical Center; UCSF Children’s Hospitals; and Langley Porter Psychiatric Institute (LPPI). UCSF is considered one of the nation’s premier health sciences teaching, training, and research centers. UCSF is the only UC campus dedicated exclusively to the health sciences.

Required Qualifications

• High school diploma or equivalent experience.
• California Class-C Driver’s License (Valid)
• California Guard Card. (BSIS)
• Four (4) years’ work experience in Security Services
• One (1) year proven experience in a leadership or supervisory role i.e. scheduling, personnel management, labor relations and other supervisory skills
• CPI 1-3 Crisis Prevention Institute (Within 60 days of employment)
• IAHSS Basic Security Officer Certificate (within 60 days of employment)
• Experience performing all aspects of the security function within the specific division the promotion is occurring in.
• Interpersonal skills to effectively work well with others to achieve common goals across the entire division; ability to work with all age groups and individuals from diverse background and effective problem-solving skills; ability
• Excellent customer service, to quickly address questions or issues.
• Ability to supervise and train assigned security officers.
• Past work experience with communications equipment, Reporting system, CCTV monitoring, and all on-site security equipment.  
• Demonstrated leadership skills in mentoring and advising employees. Actively cooperates and supports the work of others.
• Ability to effectively manage multiple priorities and execute plans to meet deadlines.
• Organizational skills to be applied to coordinating assigned staff schedules and unit operations.
• Ability to write reports, ability to fluently speak, read, write, and follow verbal and written instructions
• Ability to apply judgement to quickly evaluate issues and identify a potential solution on the spot within defined procedures and policies.
• Interpersonal skills to handle sensitive and/ or stressful situations with a multi-cultural population and escalate appropriately.
• Demonstrated ability to work calmly under stress in emergency situations; sound judgment skills.

Preferred Qualifications

• AA / BA / MS Degree or related training in law enforcement, industrial security, business, personnel management or other related field
• Knowledge of organization, HR and UC policies and processes. Knowledge and ability to monitor compliance with relevant regulatory agencies federal and state requirements.
• Experience performing all duties required for both the UC Health and Campus Security Divisions
• IAHSS Advance Officer Certificate. (Within 90 days of employment)
• IAHSS Supervisory Certificate (within 120 days of employment)
• AVADE certification or similar management of assaultive behavior certification program
• PC832 California POST

License/Certification

• California Class-C Driver’s License (Valid)
• California Guard Card. (BSIS)
• CPI 1-3 Crisis Prevention Institute (within 60 days of employment)
• IAHSS Basic Security Officer Certificate (within 60 days of employment)

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

005192 SCRTY SUPV 1 HC

Job Category

Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Mount Zion (SF), Various Work Sites

Shift

Days, Evenings, Nights, Weekends, Variable

Additional Shift Details

Flexible or irregular work schedule including mandatory overtime, shift work