Performs a variety of general office and clerical duties for Public Safety such as, but not limited to, entering and accessing data to secure law enforcement databases, reviewing paperwork for uniformed personnel and the public, operating the radio to dispatch officers to calls for service, entering information for evidence and lost/found property onto interagency databases, and assisting with incident reporting.
Distinguishing Career Features
The Public Safety Technician is a clerical position with specialized training in law enforcement data systems. The Public Safety Technician requires certification for access to law enforcement/public safety databases within a reasonable time.
Essential Duties and Responsibilities
Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:
Reads, interprets, classifies, codes reports based on established interagency standards. Codes information contained in reports. Enters, modifies, and cancels data from reports into special databases.
Retrieves, interprets, and disseminates information from law enforcement computer systems, databases, and other sources. Distributes and receives reports of investigative details to/from other law enforcement entities.
Establishes, updates, and maintains computer-aided records for victims, arrested persons, case files, and property. Organizes files by name, case, and address.
Processes a variety of miscellaneous documents according to established campus and District procedures, laws and mandates, and some within court mandated time frames.
Duplicates and distributes copies of reports to officers, investigators, outside agencies, and other interested parties, applying public records and privacy laws and District policies in the release of information and documents.
Receives walk-in guests and telephone inquiries from a variety of individuals. Initiates and receives telephone calls, provides information and resolves matters, or routes calls.
Receives requests for information, and fees for services and charges such as those for impounded vehicles. Works with angry or hostile persons such as those who are victims of crimes, have had a vehicle towed, or who have been arrested.
Interacts with police officers by telephone, radio and in person to obtain or provide information. Responds to special requests by officers attempting to obtain information by accessing law enforcement databases and manual files to locate information.
Dispatches officers to routine calls for service, requests for assistance and emergency calls.
Assists officers conducting computer-aided database searches.
Receives and sends urgent messages from and to various agencies. Takes appropriate action or notifies appropriate person based on message received.
Performs computer data entry and search of lost, stolen, pawned or recovered items, and missing/runaway/endangered persons into state and national systems.
Performs other duties as assigned that support the overall objective of the position.
Qualifications and Physical Demands
Knowledge and Skills:
The position requires knowledge of ordinances, statutes, laws, general orders, policies and procedures related to processing, storage, and retrieval of records and documents used in law enforcement. Requires knowledge of law enforcement computer-aided databases including protocols and administrative rules regarding access, use and dissemination of data. Requires basic knowledge of general municipal court procedures and processes. Requires a working knowledge of office practices, procedures and equipment, including filing systems, receptionist and telephone techniques, and letter and report writing. Requires business mathematics skills to compute sums and statistics. Must be skilled in using and troubleshooting various standard office machines. Requires skill using the English language, grammar, spelling, punctuation, proofreading/editing, to prepare professional correspondence. Requires sufficient human relations skills to make present a positive image of the department, convey technical information to others, and use patience and sensitivity in dealing with a diverse population.
Requires the ability to perform all of the duties of the position efficiently and in an open environment with interruptions and distractions. Must be able to perform clerical and secretarial work with speed and accuracy. Must be able to learn, interpret, explain and apply knowledge of department organization, operations, programs, functions and special terminology when performing assignments. Requires the ability to plan, organize and prioritize work in order to meet schedules and timelines. Requires the ability to work cooperatively with staff, external organizations, and the public using patience and courtesy. Requires the ability to use a personal computer to produce correspondence and reports, and type/keyboard accurately. Requires the ability to maintain confidentiality of private and sensitive information. Requires the ability to complete police standards training and earn a certificate for access to law enforcement databases. Requires the ability to work varying shifts. Requires the ability to work as contributing member of a team, work productively and cooperatively with other teams and external customers, and convey a positive image of the campus.
Education and Experience:
The position typically requires a high school diploma, and three years of clerical, records, or dispatch experience in a law enforcement, fire, or security environment.
Licenses and Certificates:
May require a valid driver license. Requires certification to access law enforcement databases within a reasonable time.
The position incumbent must be able to function indoors in an office environment engaged in work of primarily a sedentary nature. Requires ambulatory ability to sit for extended periods of time, to use microcomputers and peripheral equipment, accomplish other desktop work. Requires the ability to use near vision to read printed materials. Requires auditory ability to carry on conversations in person and over the phone. Requires manual and finger dexterity to write, use a pointing device and keyboard at an advanced rate, operate microcomputer, and to operate other standardized office equipment, almost constantly requiring repetitive motions.
Work is performed indoors where minimal safety considerations exist.
Dispatching experience in a Law Enforcement Department and/or Public Safety Agency including use of radio codes and procedures.
Conditions of Employment
This is a regular, full-time, 12-month per year, classified position. The normal hours of work will be 8:00 am to 5:00 pm, Monday through Friday, with the flexibility to work a varied weekly schedule, including the ability to work weekends when necessary to meet the demands of the job.
Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive.
Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
PAY PHILOSOPHY: Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur July 1 of each year for all classified employees.
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting http://www.cccd.edu/employment. ; Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714.
All application materials become the property of the Coast Community College District and will NOT be copied or returned. Information for TDD users is available by calling (714) 438-4755.
To be considered for employment you must submit a complete application packet. A complete application packet includes:
1. A complete online Classified/Management Employment Application.
2. A current resume. (Attached as a separate document.)
3. A cover letter highlighting your qualifications for the desired position. (Attached as a separate document - PDF is recommended.)
4. Answers to Supplemental Questions. (clear and detailed responses required as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume" or "N/A", or leave blank).
To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "n/a" (not applicable). If you do not know an answer, please indicate so, but do not leave any space blank.
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.
Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate the job you are applying to and your name.
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4714 OR (714) 438-4713.
The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services. Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.
Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.