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Learning Space Technologies Manager

Job Description

Operating Title

Learning Space Technologies Manager

Long Classification Title

Information Technologist III

Campus Location

Keene

Department

KSC/ UNH IT Team

Summary of Position

Keene State College invites applicants for a Learning Space Technologies Manager in the Information Technology Group to design, program, and manage systems and equipment used in technology enhanced classrooms and hands-on computer labs.

The Information Technology Group is responsible for providing the campus with a reliable, flexible and secure technology infrastructure and the delivery of information technology services in support of academic excellence and efficient administrative services. We value customer service, partnerships, continued process improvements, project management methodologies and technical prowess. The Information Technology Group is part of the larger USNH Enterprise Technology & Support (ET&S) Organization which provides a wide range of technology services and support for the students, faculty, and staff of Keene State College and across all USNH institutions.

The successful candidate will propose and explore solutions to a wide range of complex problems by applying advanced knowledge and using professional expertise and institutional policies and procedures; supervise staff; act as project manager for assigned projects; and develop and maintain policies and procedures related to areas of responsibility.

Acceptable minimum level of education

HS or equivalent

Acceptable minimum years of experience

7-10 years

Additional Job Information

Applicants should be prepared to upload the following documents when applying online:
  • Letter of application addressing the above responsibilities
  • Resume
  • Contact information for three professional (3) references

Application Deadline: Review of applications will begin immediately and will continue until the position is filled or otherwise closed at the College’s discretion.

Posting Number

PS3920FY22

Other minimum qualifications

Bachelor’s degree and four years of experience in information technology field, Associate’s and six years, or combination of education and experience equal to eight years; demonstrated oral and written communication skills; organizational skills; ability to work collaboratively; capable of troubleshooting complex problems; and able to prioritize workload and multi-task in a fast-paced environment.

Additional Preferred Qualifications

Experience with project management tools and methodologies such as Microsoft Project, PMBOK, and PMI certification; experience with process improvement and technology management practices such as ITIL and Six Sigma; expertise with Crestron Simple Windows, VT pro, Digital Media, and Roomview/Fusion. Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including the ability to speak a second language or to bring a multicultural perspective to the campus.

Salary Information

Salary is ocmmensurate with experience, complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. This position is part of the Keene State College Staff Association (KSCSA).

Quicklink for Posting

https://jobs.usnh.edu/postings/54878

Percent Time Information (FTE)

1.0

Grade

23

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Posting Date

03/27/2023

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Salaried Staff (Exempt)

Appointment Type

Regular

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Supervise the management, maintenance and troubleshooting of equipment and production facilities, including coordinating equipment repair, resolving compatibility issues, supervising installation of classroom and/or lab technology, and testing installed equipment.

Duty/Responsibility

Provide analysis and statistics of equipment usage from complex database of equipment inventory, maintenance, repair history, and warranty information. Use network to oversee connected equipment to measure the utilization records and performance of the equipment. Appropriately communicate any issues that require maintenance and/or repair. Manage all application-related aspects of the Classroom Control and Monitoring system including programming, testing, troubleshooting, and reporting.

Duty/Responsibility

Act as project manager on assigned projects. Develop project charter, plans, and specifications. Manage project team. Maintain project management information online to insure it is up-to-date and accurately reflects project status. Develop and maintain all project documentation.Provide leadership to short-term and long-term projects and project teams. Plan, develop, and execute project plans and specifications. Coordinate inter-departmental teams to design and develop support structures involving human resources as well as technical resources. Ensure timely delivery project outcomes and goals.

Duty/Responsibility

Assist with the technical and operational user documentation for campus instructional technology by collaborating with the Help Desk and AT groups. Research and develop of new campus instructional technology applications as required.

Duty/Responsibility

Manage and supervise the Learning Space Technician position and part-time (Student) staff including hiring, managing performance, goals setting, coaching for professional staff, and developing team and day-to-day resources to achieve department goals and maintain customer satisfaction. Perform all supervisory duties required to manage, hire, train, and evaluate staff and student workers as assigned.

Duty/Responsibility

Maintain historical and current data, metrics, and KPI’s and prepare reports to assist with short and long-term planning, goals and objective for Keene _Learning Space Technologies department development and operation. Assess all areas of business including incident management, request management, and knowledge management to drive excellence in all areas of business.

Duty/Responsibility

Develop and mature ITSM-based processes inclusing incident management, problem management and others to ensure proper handling and remediation of all support-related issues regarding instructional technologies and related services. Properly handle major support incidents and conduct post-incident reviews. Ensure proper solutions and knowledge management best practices are followed and continual service improvement processes are refined to improve performance of the Help Desk.Work with various IT departments to maintain proper incident tracking applications including SOP’s, special business customization, and proper communications to customers done within these systems.

Duty/Responsibility

Design, develop and present training sessions to end users of all supported instructional technologies. Work with all areas of IT and academic departments to focus on specialized use of technology to ensure successful use of technology across campus.

Duty/Responsibility

Design, deploy, and assess customer feedback with the goal to improve internal and external processes to benefit the customer experience.

Duty/Responsibility

Oversee and manage databases for all areas of KSC Learning Space Technologies including human resource management, equipment inventory management, knowledge management for both internal and external users, and customer-facing websites and web forms.

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