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Patient Services Associate (Sign On Bonus)

Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
  • Sign on Bonus 

Responsibilities*

  • Provide excellent customer service to patients and families in the Medical Procedures Unit; supporting all clerical positions in unit- appointment scheduling, telephone triage, patient arrival, prep desk coordination and billing.
  • Greet and check-in each patient for procedure.
  • Accurately and efficiently schedule patient appointments utilizing Cadence.
  • Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
  • Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
  • Notify patients of appointment changes, rescheduled appointment and review all prep instructions.
  • Complete pre-procedure phone calls to remind patients of necessary procedure preparations and answer any patient questions in accordance with established guidelines.
  • Schedule new and return visits as indicated during discharge process and process patient paperwork for billing.
  • Maintain and tabulate clinic data as needed.
  • Prepare unit correspondence for mailing.
  • Place orders for patient nutrition, office supplies, patient forms and other items.
  • In accordance with specified guidelines and designated by MPU management, contribute to MiChart responsibilities.
  • Participate in Lean in Daily Work.
  • Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

Required Qualifications*

  • High School diploma or equivalent.
  • 2-3 years of experience.
  • Excellent attendance record.
  • Exceptional interpersonal skills and the ability to work well within a team setting. 
  • Communicates effectively.
  • Demonstrates active listening, written, verbal and information technology skills. 

Desired Qualifications*

  • Working knowledge of MiChart (Cadence, EpicCare).
  • Familiarity with medical terminology.
  • Experience working within a large, complex health care environment.
  • 3 years experience in customer service setting.
  • Knowledge of university policies & procedures.

Work Schedule

Work hours: 6:30am to 3:00pm with some weekends.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Vaccine Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on AcademicJobs.*

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