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Program Support Supervisor 2 - Assistant Program Specialist

Green River Community College

Job Description


Full Job Description

Position Summary


5% King County Premium will be added on top of the posted salary


Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.



Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.



This position reports to the Director of Washington Certification Services (WCS) and provides direct support to the Waterworks Operator and Backflow Assembly Tester Certification and Professional Growth programs. The Assistant Program Specialist is responsible for collaboratively working with WCS staff, the college community, Department of Health, operators, and other stakeholders. This position serves as the department’s first point of contact for all stakeholders.


Position Responsibilities


  • Answer phones during business hours.
  • Respond to constituent questions and concerns for BAT and Waterworks programs.
  • Manage office email correspondence.
  • Approve and process Live Training submittals, Self Paced Training submittals, and exam upgrades.
  • Assist with communications: techniques, message development, and mailings.
  • Assist the Assistant Director with examination applications and written exam processing.
  • Under the direction of the Director: evaluate technical training for relevancy, accredit relevant training following IACET and DOH guidelines. Monitor course accreditation approval status.
  • Complete monthly financial statement reports.
  • Manage department pcard reconciliation (compile receipts, submit budget report each month)
  • Represent WCS at various conferences and events both in and out of state.
  • Support the BAT certification, professional growth, and renewal program as needed.
  • Assist in various special projects throughout the year.
  • Adapt to changing and evolving program tasks and procedures.




Minimum Qualifications:

  • 2 years of similar office experience.
  • Strong written and verbal customer services skills.
  • Proven high quality performance record including but not limited to excellent customer service, punctuality, attendance, accuracy, etc.
  • Ability to respond professionally in occasional stressful situations.
  • Experience working in a team environment.
  • Ability to work Monday-Friday during regular business hours.
  • Ability to travel both in and out of state to represent WCS.
  • Proficient in Microsoft programs (such as Outlook, Word, basic Excel).
  • Experience with multiple computer related programs, software, etc.
  • Willingness to take technical courses related to the waterworks field.

Preferred Qualifications:

  • AA degree or higher.


Supplemental Information


Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.

  • A cover letter which specifically describes how you meet each QUALIFICATION
  • Resume
  • Supplemental Questions

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

At this time, Green River College does not offer H1B visa.

Green River College is a tobacco free campus.
 For more information on the tobacco policy, please visit the following link:

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.


More than Just a Paycheck!
Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the Public Employee Benefit Board, and most classified staff members will participate in either WA state’s PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:
Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.



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