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Analyst I, Technical Support - Part Time
Community College of Baltimore County in Catonsville, Maryland
 
 
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Date Posted 08/03/2018
Category
Admin-Computing-Support and Training
Employment Type Part Time
Application Deadline 08/16/2018
 
 
 
 
 

CLASS DESCRIPTION:

The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner as well as to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. 

MINIMUM REQUIREMENTS:

High school diploma/GED and one year of related experience, candidates currently enrolled in college or Associate's Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred.  Department may designate certifications required within six months of hire.

CLASS SPECIFIC ESSENTIAL DUTIES:

  1. Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms.  Provide ongoing maintenance of hardware, software and smart classroom media devices and presentation equipment.

  2. Assist with setup and operation of media programs, seminars, board meetings, and any other special events that occur on or off campus.

  3. Assist with tracking and update of hardware and software asset inventory.

  4. Coordinate outsourced hardware repairs.

  5. Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs.  Provide ongoing maintenance for smart classrooms.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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