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Program Coordinator - Student Services (MESA, Categorically Funded)

Shasta College

Job Description

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River.

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Administrator positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our administrators manage a wide range of programs and lead faculty and staff in engaging our diverse employee and student populations, facilitating equitable outcomes for all through the management of our various employment and academic programs. As an administrator at Shasta College, you will join a vibrant community of professionals working collaboratively to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career at Shasta College offers a highly rewarding and enriching employment experience.

Under the direction of an area administrator, plan, organize, coordinate, develop, implement, and oversee the day-to-day operations of a variety of student services programs and areas, serving as a liaison for students. Performs a variety of complex and highly responsible administrative and program support for assigned student services program or location. Initiates, develops and maintains strong relationships with students to ensure student access and success within specific program guidelines. Actively collaborates with the director, external educational staff, and internal program staff to identify and use innovative and engaging practices to maximize student success especially for students whose backgrounds have not prepared them for college readiness. Demonstrates leadership to encourage and model a holistic approach to programming and student support.

This job class is a classified administrator position and requires strong organizational, problem-solving, and decision-making skills. Promotes a positive atmosphere and facilitates cooperation and collaboration as a representative of the assigned program in interactions with the campus community and outside agencies and schools.

MESA (Math, Engineering, and Science Achievement) focuses academic and student support services to increase the number of educationally and economically disadvantaged students pursuing degrees in mathematics, engineering, science, and technology who are eligible to transfer to a four-year institution. Students are engaged in a cohort model supported by faculty mentors, tutoring, academic counseling, and student success workshops to support persistence, retention, completion and transfer.

CLASSIFICATION: Range 20 on the Administrative Confidential Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. - 5:00p.m., Monday through Friday.

SUPERVISOR: Assistant Superintendent/Vice President of Student Services or designee

BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis and an employee assistance program (EAP). This is a Classified Administrator position with a default CalPERS retirement.

Employees have the option to contribute to:

  • Health Savings Account (HSA)
  • 403(b) and 457 Retirement Plans
  • Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts

In addition, employees have the option to purchase:

  • Disability Income Insurance
  • Cancer Insurance
  • Life Insurance
  • Accident Only Insurance
  • Critical Illness Insurance

For more information regarding Employment and Benefit Policies, please view the Administrative Agreement - Appendix A.

Typical Duties, Knowledge and Ability

Essential Functions:

  • Provides guidance for assigned program or location, implementing specific activities and services to promote post-secondary enrollment, student success, and follow up and retention interventions
  • Assists students in understanding and navigating academic and college systems, including admissions, financial aid, academic counseling, course registration, and college support programs
  • Provides day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environments
  • May oversee hiring, onboarding, supervision, and evaluation of classified staff and student workers
  • Monitors student academic performance and engagement, providing guidance and referrals to tutoring and available resources as needed
  • Identifies and actively recruits qualified students, assisting students and parents with application paperwork, and making recommendations for final selection into assigned program
  • Oversees the creation and maintenance of student program-related records and contacts; follow proper paperwork and record keeping processes and adhere to all program deadlines
  • Assists in preparing announcements, newsletters, and other forms of communication regarding program-related events, activities, and initiatives.
  • Coordinates events and services related to high school completion and transition to post-secondary education
  • Plans, coordinates, and participates in field trips and campus tours
  • In collaboration with appropriate manager/supervisor, gathers, reviews, and maintains student success data, makes recommendations for implementing initiatives to promote student success, and identifies tools including technology to track support services and outcomes
  • Promotes post-secondary access by involvement in various community and public school forums, boards, and committees
  • Research and consult with college and community support services and organizations to identify available resources and address student needs
  • Understands and implements all processes necessary for achieving grant and funding objectives where applicable
  • Works collaboratively with college and community educators on referrals and student records
  • Coordinates and leads individual meetings and/or small group workshops for students, and community members on topics related to access to post-secondary education

Knowledge of:

  • The K-12 California public educational system as well as community college, UC, CSU, and private postsecondary systems
  • General academic and financial assistance procedures
  • Federal, state, and district regulations and laws regarding assigned program goals and objectives, California Education Code, Title 5, and the Federal Education Rights and Privacy Act (FERPA)
  • Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of K-12 and community college students
  • Specialized technical and administrative principles, practices, and procedures of the assigned programs
  • Computer and applicable software programs including database, spreadsheet, and word processing software
  • Support service needs and resources for students from backgrounds that have not prepared them for college readiness
  • Correct English usage, grammar, spelling, punctuation, and vocabulary for oral and written professional communication
  • Public speaking and basic marketing

Ability to:

  • Engage, motivate and empower others, particularly students whose backgrounds have not prepared them for postsecondary educational settings
  • Relate well and work effectively in a collaborative manner with all segments of the K-12 and college community
  • Promote inclusion and contributions of individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds
  • Conduct program activities in alignment with funding objectives and budget
  • Plan, organize, and complete assignments with limited supervision, while meeting deadlines and specific program goals and objectives
  • Read, understand, analyze, and apply complex written materials
  • Research, compile, evaluate, and verify a variety of data and information
  • Interpret, apply, and explain rules, regulations, policies, and procedures of assigned program
  • Communicate effectively in written correspondence and verbal presentations
  • Exercise sound judgment in the security of confidential information and the determination of need for student referrals to professional and community services


Education/Experience Required:

  • Bachelor's degree from an accredited college or university, preferably in education, social science, or a related field
  • Demonstrated experience in building positive relationships, motivating and supporting low income and potential first generation students
  • Experience developing and maintaining effective working relationships with school and community personnel
  • Demonstrated sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, as well as staff members and students with physical and/or learning disabilities.

Experience Preferred:

  • Significant experience in coordinating and implementing programs designed to assist students in post-secondary education
  • Experience managing a caseload of students, working with individuals as well as groups

Additional Information

To be considered a candidate for an Administrative position, the applicant must submit ALL of the following materials:

  • Online Application with the following materials attached:
  • Cover letter addressing criteria listed in the position announcement
  • Current resume and/or placement file
  • College transcripts (unofficial will be accepted at the time of application)

Attention Applicants:

  • After application has been submitted, all application materials will be screened.
  • Internal candidates must also submit all required materials to be considered.
  • Candidate evaluations will not be considered.
  • Reference letters from any member of the Hiring Committee or Board Members will not be considered.
  • Interviews will be by invitation only.
  • Interviews may be by Zoom.
  • The District does not reimburse for new hire moving expenses.

New Administrative Appointments will be placed at the step 1 on the Administrative Salary Schedule and will graduate to the next step on July 1st of the following year if they have rendered 6 months of satisfactory service, with subsequent steps annually thereafter to a maximum fifth step.

Salary placement would only be negotiable if the candidate held the same position with another community college and step 2 or 3 would be the maximum considered depending on the number of years of service.
The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

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