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Staff Assistant II – Library Services / Circulation & Serials
Mott Community College in Flint, Michigan
 
 
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Date Posted 02/13/2018
Category
Admin-Library
Employment Type Fulltime
Application Deadline Open until filled
 
 
 
 
 
Position Title Staff Assistant II – Library Services / Circulation & Serials
Department Library Services - Dept
Employee Group Administrative Support
Status Full-time
Starting Salary Range $30,506 (Grade B)
Compensation Details

Excellent benefits package. Click here to view our benefits summary.

Position Summary Information

 

Position Summary

The Staff Assistant – Circulation & Serials serves students, faculty, staff and members of the community at the Mott Community College Library in a transaction-intensive, high profile department. The Staff Assistant is the most constant public face of the Mott Community College Library, interacting with several thousand library patrons annually, and performs a variety of duties in the delivery of library customer service including materials circulation and basic reference information. The Staff Assistant is responsible for maintaining the PALnet Koha automated library system and Datatel accounts and is frequently focused on resolving impediments – overdue materials and other financial obligations – that may hinder a student’s ability to register for classes, receive transcripts and grades, and complete college business via the Internet. The Staff Assistant is also responsible for maintaining the library’s serials holdings. The Staff Assistant actively contributes to a work environment that is dedicated to the successful operation of the library for users, including a commitment to ongoing professional development, effective communication practices, frequent review of policies and procedures, and a willingness to assist others.

Minimum Requirements

1. Minimum of Associates Degree or higher.
2. One year of experience delivering quality customer service in a library setting or in a setting that required problem solving on customer requests and the ability to exchange information and interface effectively with customers clearly and concisely. 
3. Ability to appropriately use and demonstrate proficiency with standard office productivity software and tools, including basic level proficiency with MS Word and Excel. 
4. Proficient computer keyboarding ability and experience. 
5. Experience handling money in a library setting or with retail cashiering. 
6. Experience with efficiently organizing, managing and retrieving large amounts of data.
7. Ability to address difficult matters with library users, calmly and fairly. Ability to serve library patrons in a consistently tactful, sensitive, and considerate manner and exhibit a strong identification with the service needs of students, faculty and other library patrons. 
8. Ability to handle multiple tasks and projects simultaneously.
9. Excellent communication skills, both orally and in writing.
10. Ability to meet deadlines responsibly. 
11. Ability to maintain confidentiality of highly sensitive student and patron records such as social security numbers, birthdates, addresses, and phone numbers, or other information in Datatel or the integrated library system.
12. Ability to work under pressure in a dynamic work environment while adapting to ever changing program demands and priorities.
13. Ability to work independently and with a high level of accuracy.
14. Ability to analyze complex problems and make informed decisions with a minimum of supervision.
15. Ability to communicate and work effectively with a culturally diverse population.

Additional Desirable Qualifications

1. Academic library experience.
2. Library Technician Associates degree.
3. Intermediate level proficiency with Excel.
4. Familiar with Koha automated library system.
5. Familiar with Datatel.
6. Experience with invoicing, accounts receivable, collections, accounting procedures, or using an integrated data information system for business operations.

Physical Requirements/Working Conditions

With or without accommodation, the employee in this position must be able to move about the entire library building and be in a position to assist library patrons. The employee must be able to operate and constantly use a personal computer, communicate with others in person and via telephone, and must be able to stand, remain stationary and move actively for long periods of time. The employee must be able to climb or reach overhead and handle and move heavy volumes, fully loaded book trucks, and computer equipment.

The minimum reasoning skills necessary for this position include the ability to solve problems and deal with a variety of concrete variables in situations where standardization does not exist. Ability to interpret a variety of instructions furnished in written or oral form.

Work Schedule

Full time, 40 hours per week/52 weeks per year. May require flexible work hours, including evening or weekend hours. Typical work shift will be 12-9 pm Monday-Thursday, 8 am-5 pm Friday with 2-3 Sundays on-call each semester.

For Detailed Job Description Click Here Job Description
Additional Information

Degree must be conferred by application deadline.

Application Deadline February 26, 2018
Additional Application Deadline Information

The College reserves the right to extend the application deadline or reopen the search if a sufficient pool is not established. Notice of such a decision will be indicated in the posting.

Equal Opportunity Statement

As an affirmative action/equal opportunity institution, the College encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. The College does not discriminate in educational or employment opportunities or practices on the basis of race, sex, color, religion, gender, national origin, veteran’s status, age, disability unrelated to an individual’s ability to perform adequately, sexual orientation, or any other characteristic protected by law. Title IX Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 2030G), Flint, MI 48503, (810) 762-0024. Title II, ADA, Coordinator Contact Information: 1401 E. Court St., Curtice-Mott Complex (CM-1024), Flint, MI 48503, (810) 762-0373. Section 504 Coordinator Contact Information: 1401 E. Court St., Prahl College Center (PCC- 1130), Flint, MI 48503, (810) 762-0191.

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