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Front Desk Coordinator - 133008

Job Description

Please note that this position is a part-time appointment

UCSD Layoff from Career Appointment: Apply by 11/4/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 11/13/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.

DESCRIPTION

Under general supervision of the Clinic Manager, the Front Desk Coordinator acts as a point of contact for patients. The position performs and participates in front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The position acts as a resource for patients and assists physicians, staff, and ambulatory care service managers as needed. May perform other related duties as assigned.

MINIMUM QUALIFICATIONS
  • Experience with registration, appointment scheduling, and insurance verification.

  • Knowledge of third-party payors including federal, state and private health plans.

  • Three (3) years previous related experience in a large complex healthcare setting.

  • Bilingual English/Spanish.

  • Demonstrated knowledge of third party payors including federal, state, and private health plans.

  • Strong problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

  • Proficient computer skills and be able to work between multiple systems during calls.

  • Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

  • Excellent communication skills with the ability to communicate clearly both verbally and in writing. Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.

PREFERRED QUALIFICATIONS
  • MA certificate/training and/or experience.
  • EPIC, ORSOS, PCIS, and IDX experience.
SPECIAL CONDITIONS
  • Must be able to work various hours and locations based on business needs.
  • Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $54,664 - $67,944 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $26.18 - $32.54

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).


UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

 

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