Job Description

Do you enjoy providing outstanding customer service in a diverse classified environment?

Do you want to have a stake in an important and flourishing set of collaboration capabilities within APL? Are you interested in helping APL collaborate with our Mission Partners?

If so, we're looking for someone like you to apply and join our Classified Video Teleconferencing (CVTC) team at APL!

We are seeking a Classified Video Teleconferencing (CVTC) Coordinator to manage and administer classified collaboration systems and facilities. You will assist APL staff and external Government sponsors daily to facilitate critical virtual and in-person classified meetings. Lastly, you'll collaborate with staff across APL and our CVTC partners within the Department of Defense (DoD).

As a CVTC coordinator, you will...

• Maintain the day-to-day operations of CVTC services using Secret Internet Protocol Router Network (SIPRNET) in support of APL Programs and Sponsors in multiple classified facilities.
• Coordinate and schedule CVTC meetings made by APL users and sponsors. Setup bridges to connect external sites as necessary.
• Serve as the primary APL coordinator to report service outages to the service providers and APL users.
• Manage the classified facilities used for CVTC services.
• Assist with the processing of DoD message traffic, such as Command and Control Office Information Exchange (C2OIX).

This position is 100% onsite on JHU/APL 's main campus. Remote work is not available.

You meet our minimum qualifications for the job if you...

• Have a minimum of 2 year of experience working with Classified Video Teleconferencing systems or related technology (e.g., Cisco equipment).
• Have experience in Information Technology or Computer Security fields with an emphasis on networking principles and configuration, and/or IT communications.
• Have outstanding Customer Service and collaboration skills, including written and verbal communications.
• Have a current DoD 8140 certification (e.g., Security+, CISSP).
• Have familiarity with DISA Global Video Services (GVS) and Security Technical Implementation Guides (STIGs).
• Are self-motivated, able to work in a team environment, collaborate with all levels of staff, and work primarily from a classified facility.
• Have strong computer skills, with an emphasis on improving automation using tools such as ServiceNow.
• Must be flexible to occasional 'after hours' calls to support programs and operations requiring the use of Classified video teleconferencing.
• Hold an active Secret security clearance and the ability to obtain a Top Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You 'll go above and beyond our minimum requirements if you...

• Have familiarity with DoD cybersecurity procedures and policies, such as the Risk Management Framework (RMF).
• Have familiarity administering CVTC equipment using Cisco Telepresence Management Suite (TMS).
• Have clearly defined experience working in classified environments such as SIPRNET.
• Have experience in delivering customer service in a VTC environment, prior experience administering VTCs, and/or completed technical courses on VTCs.

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

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