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IT Support Technician
Job Description
Job Title
IT Support TechnicianJob Description
About the University of Notre Dame:
The University of Notre Dame is a prestigious and renowned institution committed to excellence in education, research, and community engagement. We are seeking an IT Support Technician to join our team.
At Notre Dame, we believe in creating an environment where all individuals feel valued, respected, and included. We are committed to diversity in all its forms and actively seek candidates from underrepresented backgrounds. We encourage applications from individuals of all races, ethnicities, genders, abilities, and perspectives.
Job Summary
As an IT Support Technician at the University of Notre Dame, in the Office of Information Technologies (OIT), you will play a pivotal role in providing centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support to the Notre Dame community. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner.
Key Responsibilities
End User Support
- Provide support for functions including but not limited to the Imaging Center, Campus Workstation Program, and Enhanced Technology Partnerships standard technical support.
- Receive and record information regarding each problem or request, providing support to identify, diagnose, and resolve basic to complex technical issues. Appropriately route issues that cannot be resolved at the Help Desk to other IT support groups within OIT and to other campus IT groups.
Technical Expertise
- Act as a go-to expert for technical issues and escalations to other members of the team
- Provide technical support and troubleshooting for complex issues, ensuring issue resolution with outstanding customer service
Team Leadership
- Mentor junior team members, facilitating skill development and knowledge transfer
- Occasionally aid in directing work and task prioritization for junior team members
We encourage anyone with interest to apply, even if you don’t have all of the skills mentioned above. As a professional in the ever-changing fields of technology and education, the selected candidate can expect to continue to develop in these areas through structured professional development programs, experiential learning, and self-directed growth. Our team invests in helping each other learn and grow along with our industry. You will be supported in your desire for well-being, life-work integration, and professional growth and development.
Minimum Qualifications
- Excellent customer service skills
- Strong verbal and written communication skills
- Excellent knowledge of computer operating systems, and productivity applications
- Understanding of computer networks and telephone services
Preferred Qualifications
- Customer service experience
- Help Desk or related IT technical experience
- CompTIA certification
- Other related technical certifications
Department
Client Experience (29026)Department Website
http://oit.nd.eduFamily / Sub-Family
IT / Client TechCareer Stream/Level
NIC 3 TechnicianDepartment Hiring Pay Range
Commensurate with experiencePay ID
Bi-WeeklyFLSA Status
S3 - FT Non-exempt HourlyJob Category
Information TechnologyJob Type
Full-timeSchedule: Days of Week & Hours
Monday – Friday, 8AM – 5PM
Schedule: Hours/Week
40Schedule: # of months
12Job Posting Date (Campus)
05/23/2024Job Posting Date (Public)
05/23/2024Job Closing Date
06/06/2024Posting Type
Open To All ApplicantsPosting Number
S24991Quick Link for Internal Postings
https://jobs.nd.edu/postings/34476*Please mention you saw this ad on AcademicJobs.*
