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Technology Support Technician
Job Description
Posting Number
PG194002SPInternal Recruitment
NoWorking Title
Technology Support TechnicianAnticipated Hiring Range
$50,000 to $54,000Work Schedule
Monday - Friday; 8am - 5pm Occasional work outside these hours may be required.Job Location
Raleigh, NCDepartment
Business ServicesAbout the Department
The 900+ positions of the Facilities Division service the students and staff of the University’s teaching, research/administrative space, and 2,240 acres of infrastructure. The Facilities Division provides design and building services, maintenance, custodial, landscape, solid waste removal, utility, mail, and motor pool services 24 hours a day, 365 days a year. The goal is to deliver cost effective services to the University, ensure completed projects and maintenance that conform to codes and regulations, while minimizing University liabilities and disruptions caused by the maintenance, repair, building, and equipment modifications to the University.
Essential Job Duties
As a Technology Support Technician, you will oversee computer network support, inventory management, and repair services for over 900 employees, encompassing 570 computers and 300+ mobile devices. Your role entails analyzing and maintaining computer inventory across the organization, adhering to specific replacement budgets outlined in various replacement plans. Additionally, you will troubleshoot and assess whether repairs or replacements are the most viable options, while also managing all mobile devices remotely and maintaining comprehensive computer inventory records.
Key Responsibilities and Duties to Include, but not limited to:
Key Responsibilities and Duties to Include, but not limited to:
- Manage Google services utilizing web interfaces, including Chrome Device Management.
- Identify and resolve technical issues with staff computers, adhering to established reporting and tracking procedures.
- Maintain, update, and deploy computers while delivering excellent customer service across all Facilities departments.
- Develop and integrate external applications with ServiceNow and AiM systems, providing explanations and coaching on both technical and non-technical matters to diverse audiences.
- Organize and maintain documentation of computer and parts locations, lead informational sessions, and collaborate on projects with Business Systems and campus partners.
- Coordinate shipping and receiving of computers and parts with multiple vendors and troubleshoot wired and wireless networking connection issues, with experience in laptop hardware troubleshooting and replacement.
Other Responsibilities
- Normal job hours are Monday – Friday, 8am – 5pm.
- Occasional work outside these hours may be required.
Minimum Experience/Education
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Must have significant prior experience troubleshooting and repairing virus and spyware infections on Windows PCs.
- Must be able to clearly communicate verbally and in writing with people of varied technical abilities.
- Ability to lift up to 40 lbs, with or without reasonable accommodations
Preferred Qualifications
- Prefer experience with PC software installation, significant experience with multiple operating systems.
- Previous job experience in a customer facing role highly preferred.
- Experience with hardware repair of Lenovo, Dell and Apple laptops highly desired. A+ and Apple certifications highly desirable.
Required License or Certification
- Valid DL
- Valid North Carolina driver’s license is required within 60 days of hire and must be maintained.
Valid NC Driver's License required
YesCommercial Driver's License Required?
NoJob Open Date
05/23/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
05/30/2024Notice to Applicants
Please note that the work history on your resume must also be included in your application.
Special Instructions
In addition to your application please submit a resume, cover letter, and contact information for at least three professional references.
Position Number
00110826Position Type
SHRAPosition Classification Band Title
Technology Support TechnicianPosition Classification Band Level
JourneyPosition Classification Salary Range
$ 36,094 - $ 83,230Salary Grade Equivalency
IT01Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal EmergenciesTime Limited Position
NoDepartment Id
444001 - Business ServicesAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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