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Audio Visual Specialist
Job Description
Advanced troubleshooting skill and support of AV software and hardware configurations. JLL is seeking an AV professional to support our client at their San Diego, CA Campus. Candidate will be responsible for the effective and efficient use of conference facilities to ensure satisfactory service for clients and visitors. He/she will support the day-to-day operation including set-up, operation, maintenance, inventory and security of all audiovisual equipment, and conference rooms. The position requires leadership, initiative, organizational skills, attention to detail, and highly refined customer service and interpersonal communication skills.Major duties include (but are not limited to) the following:
Provide white-glove technical support for internal, customer, and C-level executive meetings .
Perform regular maintenance, software and firmware updates, preventive maintenance and routine repairs to provide uninterrupted service of all conference room equipment.
Assist with scheduling meeting rooms and supporting conferences, training sessions, and special events conducted within the San Diego campus.
Pro-actively identify potential Audiovisual issues and provide solutions to clients concerns or needs
Demonstrate a strong working knowledge of unified communication services, example, Teams, or WebEx, etc.
Bring technical expertise and guidance for the deployment & operation of Crestron Flex Teams Rooms
Basic Qualifications/Skills: Bachelor's degree and 3+ years of related experience OR High School education with 5+ years of related experience.
This should include:
2 years' experience in a client/customer service-oriented environment, preferably in a corporate conference center.
2+ years of experience with Microsoft Office in an office environment
Possession of excellent service orientation, responsiveness, and organizational skills.
Possession of excellent oral and written communication skills
Success in the role requires:
Ability to pay strict attention to detail and follow-through.
Advanced troubleshooting skill and support of AV software and hardware configurations
Ability to work in a team environment and perform collective team tasks to meet deliverables and deadlines
Ability to work well in a structured and unstructured environment as a self-starter
Demonstrate the ability to perform under pressure and manage time well.
Ability to consistently provide and implement solutions in Audiovisual Services.
Ability to work with all levels of staff and clientele.
Ability to learn new software as required for the position.
Ability to work in a fast paced environment with competing priorities.
Must maintain a professional appearance and demeanor at all times.
Additional/Desired Qualifications:
Experience with a hotel or corporate conference center
Experience with EMS or any web-based conference room scheduling system preferred
CTS Certification
Crestron Certifications
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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