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UTS-Temporary Tech Support Analyst in Raleigh NC (DHHS)
Job Description
Posting Number
PG194388TMPosition Number
48jm156Position Type
TemporaryEssential Job Duties
This position will collaborate with the Department of Health and Human Services Division of Health under the direction of the management, the Technology Support Analyst serves as a liaison between Provider Operations and vendors/partners on assigned matters related to technology support and planning. This position provides analysis and problem-solving, technical assistance and support coordination. The incumbent provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships throughout the organization.
This position will:
This position will:
- Collect and analyze data.
- Assist with testing and validation of data and business processes.
- Evaluate file layouts, risks of modifications, and downstream impacts to other systems.
- Utilize systems to holistically research, identify and resolve errors with data transmission.
- Work with management to prioritize needs. Responsibilities in a tableau reporting module include creating and maintaining all the
- departments dashboarding.
- Primary point of contact for in our change request systems and technical processes.
Is Time Limited
NoJob City & State
Raleigh, NCClassification Title
Temporary-ClericalWorking Title
UTS-Temporary Tech Support Analyst in Raleigh NC (DHHS)Work Schedule
40 hours a week Monday-Friday. Hybrid scheduleOther Work/Responsibilities
- Hybrid schedule (non-negotiable)
Minimum Experience/Education
Requirements for this role include:
- Support a variety of users with divergent needs and skill levels.
- Translate user needs into viable solutions.
- Work independently and as part of a team.
- Communicate technical and complex information in verbal and written form.
- Accurately troubleshoot and diagnose technology issues in a complex networked environment.
Knowledge of:
- A wide variety of Software (including Tableau, Microsoft Office, and Adobe Pro preferred)
- Principles of troubleshooting and analysis.
- Data Analysis a plus.
Department Required Skills
- Education: Prefer bachelor’s degree in business, information technology, or related field or experience.
- Excellent analytical, critical thinking and problem-solving skills.
- Ability to extrapolate conclusions from large data reports.
- Excellent interpersonal, written, and verbal communication skills.
- Adaptability and capability to work in a fast-paced environment.
- Successful experience working in an end-user, customer-facing role in a trouble-shooting capacity.
- Ability to:
- Support a variety of users with divergent needs and skill levels.
- Translate user needs into viable solutions.
- Work independently and as part of a team.
- Communicate technical and complex information in verbal and written form.
- Accurately troubleshoot and diagnose technology issues in a complex networked environment.
Preferred Years Experience, Skills, Training, Education
Required License or Certification
none
Valid NC Driver's License required?
YesCommercial Driver's License Required?
NoAnticipated Hiring Range
$30.00-$32.00 an hour depending on experienceJob Open Date
05/16/2024Quick Link
https://jobs.ncsu.edu/postings/202096AA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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