Job Description

CUSTOMER SERVICE REPRESENTATIVE, Facilities-Customer Service Center, to provide administrative support and coordination to the Facilities’ Customer Service Center.  Will provide day-to-day operational services, ensure timely and accurate maintenance of the work tracking system, and provide a high level of support and satisfaction for customers.  Primary responsibilities include responding to customer inquiries and requests; maintaining computerized data reporting systems; monitoring, coordinating, and reporting on multidivisional work; providing work status reports to internal and external customers; dispatching personnel; assisting with administering customer surveys; distributing keys; and performing other administrative duties as required.  

REQUIRED:  high school diploma or its equivalent; at least three years’ experience in a customer service or facilities operations environment; ability to interact effectively with others; initiative, demonstrated sense of urgency and ability and willingness to develop an understanding of the division’s goals in order to successfully complete tasks; ability to multitask and prioritize work and meet changing deadlines; excellent organizational, problem-solving, interpersonal, and customer service skills; ability to handle situations diplomatically; above-average computer skills, proficiency with all Microsoft Office programs, and willingness and ability to learn other programs.  PREFERRED:  post-secondary education and knowledge of SAP.   Job #24013-5

Overtime may be necessary.

Employment is contingent upon the completion of a satisfactory background check.

5/9/24

*Please mention you saw this ad on AcademicJobs.*

Apply Now