Job Description

Do you enjoy interacting with the public, greeting people and providing customer service?

Are you a great teammate that is passionate about security in the workplace?

If so, we are looking for someone like you to join us at APL!

We are seeking a Lobby Receptionist to provide a professional and welcoming first impression of the Laboratory. You will receive and register visitors, record visits and ensure all badges are issued according to security procedures. You will work with a team of knowledgeable Security Specialists to assist in maintaining a high level of security as well enhancing the visitor entry experience.

As a Receptionist on our Visitor Control Team, you will...

• Work with Staff in coordinating their meetings. Preregister and receive visitors, check identification, enter them in the Visitor Management system and activate their badge for the access control system. As needed, check visitor clearances in a DoD database, DISS and issue the applicable access level badge. Assist visitors in resolving clearance issues and connect with the Point of Contact (POC) at visitors arrival.
• Work with the POC or Admin before the visit to streamline their visitors access by checking clearance status a head of time and communicating any needed information and instruction. Handle meeting spreadsheets and preregister visitors in Passage Point. Compile monthly reports.
• Monitor lobby emails responding to and handling meeting & visit notifications for the applicable entry location. Record and advise the Incoming Visitor Control Office of all VIP visitors preparing VIP Badges in advance as needed. Record and update notifications of visits and meetings on the Lobby Weekly Meetings spreadsheet. Relieve and help other Lobby receptionists as needed.
• Work a full-time schedule from Monday through Friday from 7:00 am - 3:30 pm with some flexibility as needed.

Are you up for the job? You meet our minimum qualifications if you have...

• A High school diploma or equivalent and can demonstrate proficiency in spoken and written English equivalent to a high school graduate.
• Excellent customer service skills with experience in a public facing position.
• Good organizational skills, follow through and interpersonal social skills.
• Computer software skills including Microsoft Outlook, Excel, Word Database entry experience, and keyboarding speed and accuracy.
• Are able to obtain Interim Secret level security clearance by your start date and can ultimately obtain Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.

You 'll go above and beyond our expectations if you have...

• Previous lobby receptionist experience and visitor management access database skills.
• Familiarity with the Defense Information System for Security (DISS) for validating clearances.
• An active Secret Clearance.
• The ability to problem solve and handle an occasional high volume of visitors while remaining calm.
• Experience interacting with and processing high profile visitors and sponsors.
• A working knowledge of APL 's practices, procedures, facilities, services, and culture.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at http://www.jhuapl.edu/careers.

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

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