UC San Diego Health Sciences encompasses UC San Diego Health, the region's only academic health system, UC San Diego School of Medicine, one of the nation's top research-intensive medical schools, Skaggs School of Pharmacy and Pharmaceutical Sciences, Southern California's first public school of pharmacy, and Herbert Wertheim School of Public Health and Human Longevity Science. UC San Diego Health Sciences' mission is to deliver outstanding patient care through commitment to the community, groundbreaking research and inspired teaching.

The division of Medical Education within the UC San Diego School of Medicine consists of the following units: Undergraduate Medical Education, Admissions & Student Affairs, Diversity and Community Partnerships, Graduate Medical Education, Continuing Medical Education & Faculty Development, Simulation Education, Physician Assistant Education, Anatomical Services, Business Affairs and Educational Technology. The division supports the education, training and co-curricular activities of approximately 560 medical students, 90 physician assistant students, 1000 residents and fellows as well as the faculty, physician and healthcare providers at UCSD's School of Medicine, its' Medical Centers, and affiliates.

Under supervision applies basic IT professional concepts, department / unit and campus / medical center / OP policies and procedures to resolve routine issues in one or more IT areas of specialization. Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

This is a multifaceted IT support role focused on the educational environment, particularly within a medical education context. This is a customer support focused role and the individual in this position will assist the current team of subject matter experts and will assist with a broad range of tasks under the close supervision of the Medical Education Director.

This role requires a blend of customer service, technical knowledge, problem-solving skills, and the ability to communicate effectively with non-technical users.

• Four years of related experience, education/training, OR a Bachelor's degree in related area.

• Basic knowledge of several areas of IT.

• Basic knowledge relating to the design and development of software.

• Demonstrated ability to install software and troubleshoot basic problems with computing devices, peripherals and software. Basic understanding of system performance monitoring and actions that can be taken to improve or correct performance.

• Basic understanding of data management operations and database administration.

• Basic knowledge of computer security best practices and policies. Ability to put knowledge into practice.

• Ability to write technical documentation in a clear and concise manner.

• Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

• Self-motivated and works independently and as part of a team. Demonstrates problem-solving skills. Able to learn effectively and meet deadlines.

• Comfortable working with a variety of technologies and systems within a fast-paced educational environment.

• Employment is subject to a criminal background check.