Call Center Representative
Job Description
Mitchell International
Call Center Representative
US--Remote
Job ID: 23-15894
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.
Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Responsibilities
This position is remote and can be located anywhere in the United States. 8 hour shifts may vary within an 8 AM - 8 PM EST timeframe, Monday - Friday.
- Responds to inbound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
- Uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair.
- Logs calls and updates customer account records.
- Provides administrative processes support for routine front line tasks such as data entry, order and application processing, document verification, accounting support and preparing mailings.
Qualifications
- High School Diploma or equivalent
- 2+ years of customer service experience, call center experience preferred
- Medical bill review experience is a PLUS!
- Critical thinking skills
- Superb communication skills
- Have a designated area for workspace, free of distraction
Benefits
We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The expected base pay for this position ranges from $17.00 - $18.75 hourly and will be based on a number of additional factors, including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-RM1 #LI-Remote #MIT
Salary: $17.00 - $18.75 hourly
Please see job description
PI238434263
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