Job Description

Job Title

Systems Engineer

Job Description

• Partnership – We thoughtfully engage with partners and commit to a collaborative process on this road to creating and using evidence. We believe the best solutions lie with those closest to the problem, and that our partners are the ones that know best the needs of the communities they serve. We embed that belief into every step of the evidence-to-impact journey.
• Rigor – We believe service, philanthropy, and public policy must be aligned with what actually helps people the most. Our partisanship is to those in poverty. We produce rigorous research because we believe an accurate answer, whether inspiring or challenging, makes us all better.
• Dignity – We prioritize the dignity of every person with a preferential option for those struggling in poverty and with awareness of the additional struggles facing marginalized communities. We approach our work with respect to those participating in research and structure our work in service to those individuals. Our research serves people, not the other way around.
• Hope - The complexities of poverty can be overwhelming, but we don’t respond by believing that solving poverty is a hopeless endeavor. We respond by building evidence to uncover solutions that reflect an environment of opportunity for all people. We diligently pursue what works to reduce poverty with a hopeful confidence that evidence enlightening action will alter the path ahead.

• Project Management of System Development and Process Design–Lead the selection of LEO systems related to project management, customer relationship management, marketing automation, file & data storage systems, and research platforms. Establish and document best practices, develop policies, and detail processes related to platforms; data transfer, storage, and security; quality assurance; reporting; and access.
• System Implementation, Optimization, and Support–Ensure the successful build out, implementation, optimization, and integration of LEO’s systems. Provide ongoing support for LEO systems, including needs assessment(s), optimization, technical support, documentation, data quality management, development of and support for reporting, and the facilitation of escalation with relevant system support teams.
• Quality Assurance, Tracking, and Metrics–Develop and meet the tracking and reporting needs of the LEO team across all systems. Own quality assurance and internal audits on strategic planning metrics, core processes, and related systems. Make recommendations regarding ongoing systems maintenance, utilization, and improvements, responding to industry trends and best practice.
• System Support and Training–Provide ongoing training and support for the LEO team to drive utilization, data quality, efficiency, and consistency across our platforms.
• System Liaison–In partnership with the Notre Dame Office of Information Technology (OIT) and Arts & Letters Computing (ALCO), provide technical support to the LEO team by facilitating hardware and managing inventory.

Minimum Qualifications

• A deep commitment to the mission of both LEO and the University
• Bachelor’s degree in Information Systems, Computer Science, Social Sciences, related fields, or commensurate experience.
• Five or more years of relevant work experience, including a working knowledge of operational softwares related to project management, customer relationship management, file and database management, etc.
• Proficient in Microsoft suite and Google applications
• Detail-oriented, logical, and highly organized
• Analytical problem-solving skills with the ability to handle multiple priorities and meet deadlines while maintaining accuracy and consistency
• Ability to take initiative, work autonomously, and take on additional responsibilities as required by business needs, facilitating a prompt response to requests
• Ability to map complex systems, identify priorities and pain points, and develop clear and efficient systems
• Ability to communicate complex systems in a way that is easily understood by non-experts

Preferred Qualifications

• Experience working within a university setting
• Experience providing support to a dynamic team
• Experience managing project management platforms (e.g., Wrike), customer relationship management platforms, marketing automation, and administrative data sets used for research purposes.
• Experience with change management
• Creative thinking to suggest improvements in the workflow processes

Special Instructions to Applicants

Department

Lab for Economic Opportunities (30073)

Department Website

https://leo.nd.edu/

Family / Sub-Family

IT / Systems Engineering

Career Stream/Level

EIC 2 Professional

Department Hiring Pay Range

up to $80,000

Pay ID

Semi-Monthly

FLSA Status

S1 - FT Exempt

Job Category

Administrator/Professional

Job Type

Full-time

Schedule: Days of Week & Hours

• Monday – Friday, 8:00 am – 5:00 pm EST
• This is a hybrid position with 3 days on campus and 2 days remote

Schedule: Hours/Week

40

Schedule: # of months

12

Job Posting Date (Campus)

03/21/2024

Job Posting Date (Public)

03/21/2024

Job Closing Date

04/11/2024

Posting Type

Open To All Applicants

Posting Number

S24809

Quick Link for Internal Postings

https://jobs.nd.edu/postings/33997

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