General Statement

Provide support to the Office of Career and Transfer Services, with a strong emphasis on transfer services and activities, by sharing working knowledge of the labor market, career, and transfer resources, and QCC's programs to support individuals in identifying opportunities and pathways for achieving academic/transfer and career goals.

Supervision Received

Reports to the Assistant Director of Career & Transfer Services

Duties and Responsibilities

• Assist the Coordinator of Articulation and Transfer with the development and promotion of diverse and relevant transfer activities to support and encourage students to continue their education beyond QCC.
• Create, coordinate, and deliver workshops and presentations designed to support students' transfer pathway exploration and attainment.
• Deliver comprehensive transfer services information to students during scheduled classroom presentations.
• Assist students with preparation for, and execution of, transfer to college or university.
• Offer specialized transfer and career services through appointments, drop-in sessions, and group sessions, utilizing strategic approaches to help students select their academic and career paths.
• Maintain expertise regarding individual course and QCC program transferability, transfer and career resources, labor market trends, special initiatives, and other relevant services to support students, alumni, prospective students, faculty, and staff to make informed decisions regarding educational options and corresponding career pathways.
• Plan and execute transfer fairs, recruitment visits from universities, colleges, employers, special interest groups, professional associations, and other specialized initiatives.
• Review college transcripts, majors, career objectives, and overall progress towards goals. Provide information about course and degree requirements at QCC and receiving institutions.
• Maintain accurate records of all customer interactions in database (SIS, CRM).
• Assist with the preparation and organization of Transfer Guides and Articulation Agreements.
• Foster relationships with external partners, including baccalaureate colleges/universities and employers, to develop collaborations and secure external support.
• Refer students to relevant student support offices including, but not limited to, Academic Advising, Financial Aid, Tutoring, Student Accessibility Services, and Career Services.
• Support students in developing personal effectiveness competencies (soft skills) through individual coaching and workshops.
• Collect and track data for all initiatives, events, and activities for future analysis. Review evaluations and feedback to make recommendations for continuous improvement in transfer services.
• Represent transfer and/or career services on college committees and work groups as assigned by supervisor.
• Stay updated on industry trends and best practices, adapting program structures as needed.
• Attend statewide meetings and training related to transfer services.
• Some travel to off-site locations is required for this position.
• Other duties as assigned.

Minimum Qualifications

• Master's degree in education, Higher Education, Counseling, Psychology, Business, or closely related field.
• 3-5 years of experience and/or training that includes career development, transfer services, academic advisement, or program/project management; or an equivalent combination of education, training, and experience.

Preferred Qualifications

• Bilingual or multilingual candidate; Spanish language fluency preferred.
• Demonstrated passion for working with multicultural communities.
• Proficiency using student information systems such as Banner, Jenzabar, or Colleague and CRM systems such as EAB Navigate and Starfish.
• Experience with general student support services programs.
• Experience providing support services and/or working on retention and success initiatives.
• Experience working at a comprehensive community college.
• Proficient in Microsoft and Google productivity platforms.
• Effective oral and written communication skills, and with preparing and giving presentations to audiences of various sizes.

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.