IT Support Analyst
Job Description
Job Description Overview-Title: IT Support Analyst
Location: San Diego, CA 92121 (Onsite Role)
Duration: 12 Months
Shift : Monday to Friday, 8:00 AM to 5:00 PM
Pay Rate- $25 / hour on W2
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
* Follows standard operating procedures.
* Supports troubleshooting efforts to identify routine problems.
* Provides first level support to resolve problems with products, applications, and devices.
* Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
* Assists with processing incoming requests.
* Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
* Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
* Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
* Contributes to the knowledge repository for routine technical support.
* Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).
* Completes routine technical tasks assigned by more senior personnel.
* Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.
Top 5 Required Skills
1.Customer Service
2.Communication
3.Operating Systems Knowledge (Microsoft Windows, Mac, Linux)
4.Hardware Deployment and Configuration (Desktop, Laptop, Mobility, Printers)
5.Networking Configuration and Management
Technologies
* Microsoft Windows
* Microsoft Active Directory
* Microsoft SCCM/MECM
* Linux
* Mac
Education Requirement
* High School Diploma or equivalent.
Required Years of Experience
* 1+ Years of relevant IT experience
About Us
Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams.
We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.
SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
CPRA: The Company is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting .
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
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