Description

Position Overview

The Accounts Receivable Analyst is a critical fast pace, incredibly high volume, full-cycle role. The AR Analyst must be a multitasker; analytical thinker and manage assigned accounts relating to billing and collections while remaining customer service-focused.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Monitor the accounts receivable and identify overdue accounts.
• Review and manage weekly aging. Contact customers with overdue accounts and attempt to either collect the overdue amount
• Maintained records of contacts and attempted contacts with delinquent account customers and records of any payments collected from the customer.
• Research and Resolve customer issues and complaints concerning billing and tax, discrepancies
• Review payments and short payments and resolve them promptly by requesting a credit memo or issuing a refund.
• Research and provide release codes, credit limits, and overrides, and approve or deny overrides.
• Process and post daily lockbox, wires, EFT/ACH, and credit card payments.
• Manage the monthly credit card program.
• Analyze customer accounts at the time of application for any skipped, partial payments, or errors. Contact customers to resolve remittance discrepancies.
• Communicate with Bank to resolve any returned check issues.
• Onboard new customers (including e-commerce) and determine credit limits if applicable, including sending out all initial paperwork
• Professionally handle all customer and sales requests via phone and email promptly.
• Process change orders.
• Track charge and cash reports daily.
• Process and monitor Government and specialty billing.
• Assist with Month End Close.
• Be involved with or lead special projects as time or capabilities allow.
• Performs other duties as assigned.

Requirements

Qualifications

• 5+ years of B2B Collections in a fast-paced, high-volume environment, and a combination of education Associate or Bachelor's degree and 3+ years experience.
• Highly organized and detail-oriented with the ability to prioritize multiple and changing responsibilities.
• Proven successful results in meeting or exceeding established collections goals resulting in a reduction of DSO and Bad Debt.
• Strong Excel skills, Microsoft Word, and Outlook.
• Display practical and efficient interpersonal skills with all levels of employees.
• Commitment to excellence in customer service.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing this job, the employee is regularly required to sit, stand, talk, hear, and use hands and fingers to operate a computer and telephone, keyboard reach, stop and kneel. Light to moderate lifting is required. Specific vision abilities required by this job include close vision requirements due to computer work.

Position Type and Expected Hours of Work

This is a full-time, onsite position. Days and hours of work are Monday through Friday and range from 8:00 a.m. to 5:00 p.m.

This job description is not intended to be all-inclusive. An employee may perform other related duties as negotiated to meet the organization's ongoing needs.