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Audiovisual & Client Services Technician
Job Description
Operating Title
Audiovisual & Client Services TechnicianLong Classification Title
Information Technologist IIICampus Location
KeeneDepartment
KSC/ UNH IT TeamSummary of Position
The successful candidate will lead all audiovisual knowledge transfer to students and colleagues; propose and explore solutions to a wide range of complex audiovisual and IT problems by applying advanced knowledge and using professional expertise and institutional policies and procedures; supervise student staff; act as project manager for assigned projects; and develop and maintain policies and procedures related to areas of responsibility. This is an on-site position with the ability to occasionally work remotely.
The Information Technology Group is responsible for providing the campus with a reliable, flexible, and secure technology infrastructure and the delivery of information technology services in support of academic excellence and efficient administrative services. We value customer service, partnerships, continued process improvements, project management methodologies and technical prowess. The Information Technology Group is part of the larger USNH Enterprise Technology & Support (ET&S) Organization which provides a wide range of technology services and support for the students, faculty, and staff of Keene State College and across all USNH institutions.
The Information Technology Group is responsible for providing the campus with a reliable, flexible, and secure technology infrastructure and the delivery of information technology services in support of academic excellence and efficient administrative services. We value customer service, partnerships, continued process improvements, project management methodologies and technical prowess. The Information Technology Group is part of the larger USNH Enterprise Technology & Support (ET&S) Organization which provides a wide range of technology services and support for the students, faculty, and staff of Keene State College and across all USNH institutions.
Acceptable minimum level of education
HS or equivalentAcceptable minimum years of experience
7-10 yearsAdditional Job Information
Applicants should be prepared to upload the following documents when applying online:
- Letter of application addressing the above responsibilities
- Resume
- Contact information for references
Application Deadline: Review of applications will begin immediately and will continue until the position is filled or otherwise closed at the College’s discretion.
Posting Number
PS4418FY24Other minimum qualifications
- Bachelor’s degree and four years of experience in information technology field, Associate’s and six years, or combination of education and experience equal to eight years
- Prior supervisory experience
- Demonstrated oral and written communication skills
- Strong organizational skills
- Able to work collaboratively
- Capable of troubleshooting complex problems
- Able to prioritize workload and multi-task in a fast-paced environment
Additional Preferred Qualifications
Experience with project management tools and methodologies such as Microsoft Project, PMBOK, and PMI certification; experience with process improvement and technology management practices such as IT Service Management (ITSM), ITIL; expertise with Crestron Simple Windows, VT pro, Digital Media, and Roomview/Fusion. Additionally, the College has identified desirable qualifications that support our commitment to creating and maintaining a diverse campus community including the ability to speak a second language or to bring a multicultural perspective to the campus.
Salary Information
Salary is commensurate with experience, complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off. This position is part of the Keene State College Staff Association (KSCSA).
Quicklink for Posting
https://jobs.usnh.edu/postings/59508Percent Time Information (FTE)
1.0Grade
23EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Posting Date
02/27/2024Open Until Filled
YesPosting Open to Internal Candidates Only?
NoInterested Internal Candidates Exist?
NoJob Category
Salaried Staff (Exempt)Appointment Type
RegularDrivers License and Physical Requirements. Please check all items that apply.
None applicableDuty/Responsibility
Supervise the design, engineering, programming, remote and on-site management, maintenance and troubleshooting of equipment and classroom/ conference room facilities, including coordinating equipment repair, resolving compatibility issues, supervising installation of classroom and/or lab technology, and testing installed equipment. Work as part of a team including engineers at the USNH campuses to collaborate on resolutions, upgrades, and design standards.
Duty/Responsibility
Provide analysis and statistics of equipment usage from a database of equipment inventory, maintenance, repair history, and warranty information. Use network to oversee connected equipment to measure the utilization records and performance of the equipment. Appropriately communicate any issues that require maintenance and/or repair. Manage all application-related aspects of the Classroom Control and Monitoring system including programming, testing, troubleshooting, and reporting.
Duty/Responsibility
Act as project manager on assigned projects. Develop project charter, plans, and specifications. Manage project team. Maintain project management information online to insure it is up-to-date and accurately reflects project status. Develop and maintain all project documentation.Provide leadership to short-term and long-term projects and project teams. Plan, develop, and execute project plans and specifications. Coordinate inter-departmental teams to design and develop support structures involving human resources as well as technical resources. Ensure timely delivery project outcomes and goals.
Duty/Responsibility
Assist with the technical and operational user documentation for campus instructional technology by collaborating with the Keene Client Services and Teaching and Learning Technology groups.
Assist in marketing new features of classrooms to enhance user adoption.
Research and develop of new campus instructional technology applications as required.
Assist in marketing new features of classrooms to enhance user adoption.
Research and develop of new campus instructional technology applications as required.
Duty/Responsibility
Supervise the LST & Client Services student staff. Assist the Client Services team in hiring, managing performance, goals setting, coaching and developing student team. Provide day-to-day resources to achieve department goals and maintain customer satisfaction. Perform all supervisory duties required to manage, hire, train, and evaluate student workers as assigned.
Duty/Responsibility
Maintain historical and current data, metrics, and KPI’s and prepare reports to assist with short and long-term planning, goals and objective for Keene Learning Space Technologies department development and operation. Assess all areas of business including incident management, request management, and knowledge management to drive excellence in all areas of business.
Duty/Responsibility
Develop and mature ITSM-based processes including incident management, problem management and others to ensure proper handling and remediation of all support-related issues regarding instructional technologies and related services. Properly handle major support incidents and conduct post-incident reviews. Ensure proper solutions and knowledge management best practices are followed and continual service improvement processes are refined to improve performance of the Help Desk.Work with various IT departments to maintain proper incident tracking applications including SOP’s, special business customization, and proper communications to customers done within these systems.
Duty/Responsibility
Design, develop and present training sessions to end users of all supported instructional technologies. Work with all areas of IT and academic departments to focus on specialized use of technology to ensure successful use of technology across campus.
Duty/Responsibility
Design, deploy, and assess customer feedback with the goal to improve internal and external processes to benefit the customer experience.
Duty/Responsibility
Oversee and manage databases for all areas of KSC Learning Space Technologies including human resource management, equipment inventory management, knowledge management for both internal and external users, and customer-facing websites and web forms.
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