The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an intermediate level position that requires 3 years of training experience and up to 3 years of experience in the functional area or business unit.

• Facilitate learning to develop participants' skill sets.
• This includes classroom instruction, team meetings, and on-line Learning debriefs
• Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
• Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)
• Perform all LMS prerequisite requirements and post-training duties including evaluation
• Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs
• With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change
• Pursue development opportunities focused facilitation, learner engagement and classroom management excellence
• Shadow training end-users to gain deeper understanding of how training translates in the business
• Coach learners on specific skills within a role, process or system
• Facilitate learning through a variety of delivery methods to develop participants' skill sets.
• This includes classroom Instruction, virtual training, team meetings, on-line learning debriefs, hands-on labs, peer topeer coaching, and train-the-trainer sessions
• Troubleshoot technical issues and problems before and during sessions
• Set up and maintains hands-on learning labs to ensure the most current equipment is installed and configured
• Seek input from and provides feedback to learners to aid with knowledge transfer and behavior change
• Pursue development opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills while seeking feedback from others
• Seek input from and provides feedback to leaders on success of learners and learning programs
• Act as a Subject Matter Expert (SME) to assist the curriculum development team with revisions to existing course content
• Participate in task forces, committees and/or team meetings
• Work one-on-one with learners to identify areas of strength and opportunity
• Perform other duties as requested

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Critical thinking and analytical skills
• Ability to prioritize and organize effectively
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel
• Ability to deal with the public in a professional manner
• Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Solid knowledge of different learning approaches
• Demonstrated presentation skills to individuals, online and in person
• Advanced skills relating to the functional area and or business unit

Required Education

• Bachelor's degree or equivalent combination of training and/or work experience

Required Related Work Experience and Number of Years

• Training delivery experience at professional level or equivalent - 3+
• Experience or equivalent in the functional area and or business unit - 3+

WORKING CONDITIONS

• Office environment

EOE

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability