Peraton is seeking a Systems Administrator (SA) to join our team of qualified and diverse individuals. The qualified applicant will become part of Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Consular Affairs (CA). This initiative is intended to provide IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.

The ideal candidate will work with minimal direction as a seasoned resource. Installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, laptops, SW/HW, and peripheral Commercial-Off-The-Shelf (COTS) / Government-Off-The-Shelf (GOTS) technology. Responsible for providing all Domestic Consular facilities with technical expertise supporting the HW/SW located at the Domestic Consular/Passport facilities.

The scope of this effort is to provide IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at the Passport Offices and Agencies. The SA provides support at domestic Consular facilities working closely with the Government SAs as requested. The SA supports the ISSO and ensure that security and internal controls are handled in accordance with DOS policies and procedures. The SA ensures that all problems/incidents are logged into the Ticket Management System and managed in accordance with the requirements specified by the government.

Responsibilities

Deliver measurable results working at a client site in an often fast-paced and always professionally challenging environment.
• Provide planning, installation, training, support, monitoring, and maintenance of HW (server and workstation builds) and software including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases.
• Coordinate and inform CA/CST management of all risks impacting IT-related services including but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance, or third-party vendor actions.
• Coordinate and plan for upgrades, perform monthly restores to validate user data integrity, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW.
• Perform back-ups, restores, purges and on-going management of data, systems, software and HW.
• Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
• Provide server/workstation security services.
• Provide remediation of vulnerabilities and ensure Symantec Endpoint Protection (SEP) compliance on all required devices.
• Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc.
• Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration.
• Knowledge of NTFS and share permissions; distribution/security group management.
• Knowledge of DHCP, Print Server and Exchange/O365 management.
• End user software and Office application support.
• Create, maintain, track, and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
• Document, track and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities), report and follow-up on all trouble calls.

Core Work Schedule: Monday - Friday, 7:00 AM - 3:00 PM. Exact hours to be established by site lead.

Location: San Diego Passport Agency, 401 West A Street, 10^th Floor, San Diego, CA 92101

Required Qualifications

• U.S. citizenship and an active SECRET Government Security Clearance.
• Experience as a systems administrator in a Windows-based environment.

Desired Qualifications

• Knowledge and understanding of Cisco switching and routing technologies.
• Experience with ServiceNow or Remedy Ticket Management System.
• Experience with IBML Scanner Appliances.
• Experience with Entrust MX6000/MX6100 Card Printer Appliances.
• Experience with Intermec PM43 Label Printers.
• CompTIA A+, Network+, and/or Security+ Certifications.

Education and Experience: High school diploma or equivalent and 6 years of professional IT support experience; Bachelor's with 2 - 4yrs of experience; Master's with 0-2 yrs.