Are you an advancedSystems Administratorwith excellent customer service skills and amazing problem-solving abilities? Are you able to visualize a situation and think abstractly to solve problems and exceed customer expectations? If so, AMERICAN SYSTEMS wants you to join our team as our nextSenior Systems Administratorin San Diego, CA!

As aSenior Systems Administratoryou will:

• Participate in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests
• Provide Tier II support for Windows Operating Systemsto ensure optimal Information System performance.
• Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.
• Receive a robust benefits package that includes.

A week in the life of aSenior Systems Administrator:

• Installing/uninstalling/configuring computer systems and network hardware components
• Maintaining/troubleshooting customer Windows servers/workstations, on-site and remotely.
• Performing Windows System Administrative support: adding/removing users, installing software, and monitoring/backing up systems.
• Performing remote troubleshooting through diagnostic techniques and questions.
• Properly escalating unresolved queries to the next level of support.
• Tracking, routing, and redirecting problems to correct resources.
• Learning fundamental operations of commonly used software and hardware equipment.
• Writing and editing and following Standard Operating Procedures (SOPs).
• Accurately logging all tickets using the defined tracking software.
• Ensuring proper incident and request recording, documentation, and closure.
• Coordinating and administrating day-to-day tasks and meeting customer schedules.
• Utilizing excellent customer service skills and exceeding customer expectations.

• Active TOP SECRET clearance with SCI eligibility
• Bachelor's degree in computer science (or related field)
• 5+ years of experience in a Systems Administrator role
• DoD 8570 IAT Level II Certification (e.g., Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, or SSCP)
• Acquisition of a DoD 8570 Computing Environment certificationwithin 6 months of hire (e.g., MS MDAA, MS Azure certifications, etc.)
• Experience with deploying workstation images and thin/zero clients.
• Knowledge of Office 2010/2016 and Windows 2008/2012/2016 Servers.
• Working knowledge of Microsoft Exchange 2010,vSphere, Horizon View, data backups, and antivirus.
• Foundational knowledge of networks.
• Ability to utilize Microsoft Office applications.
• Excellent oral and written communication skills.
• Ability to work with or without direct supervision.
• Must be open to 10% annual travel and possess a valid U.S. Driver's License

Founded in 1975,is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces, National
• Washington Post Best Workplaces
  

Veteran Hiring Awards:

• GOLD AWARD by U.S. Department of Labor HIRE Vets Medallion Program
• TOP 10 MILITARY FRIENDLY EMPLOYER by MilitaryFriendly.com
• BEST FOR VETS EMPLOYER by Military Times
  

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary/hourly range for this position is $120,000 - $140,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.