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Hospitality Supervisor

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University of New Hampshire

Job Description

Operating Title

Hospitality Supervisor

Long Classification Title

Hospitality Supervisor

Campus Location

Durham

Department

UNH Holloway Commons

Summary of Position

Responsible for the supervision of all aspects of a high-volume food service operation. Duties include training/coaching of staff, interactions with guests, and evaluation of personnel, products, and equipment. Maintaining multiple concepts and supervision of staff.

This is an essential staff position in Hospitality Services and is necessary for food production/service operations through weather or other emergency conditions.

Acceptable minimum level of education

HS or equivalent

Acceptable minimum years of experience

2 years

Posting Number

PS4399FY24

Other minimum qualifications

  1. High school graduation or equivalent
  2. Two years of supervisory experience in a food service operation.
  3. Knowledge of food service techniques, sanitation and safety.
  4. Strong interpersonal abilities.
  5. Ability to multi-task and self-prioritize.
  6. Must be able to wear and use appropriate personal protective equipment as necessary.
  7. Must be able to physically meet the demands of the position including lifting, bending, twisting, pulling, and pushing loads up to 50lbs.
  8. Must be able to work a flexible schedule that may include nights and weekends.

Additional Preferred Qualifications

  1. ServSafe Certified
  2. Must have a guest service passion and the ability to work with diverse teams.
  3. Working knowledge of Microsoft office software.
  4. Bilingual English/Spanish

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/59400

Percent Time Information (FTE)

1.00

Grade

11

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

01/25/2024

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Regular

Equipment/Instruments

  • Thermometer
  • Char broiler
  • Brick oven
  • Fryolator
  • Griddle
  • Steamers
  • Ovention oven
  • Combi oven
  • Rationale oven
  • Rotisserie oven
  • Impinger conveyor oven
  • Dough sheeter
  • Knives
  • Warmers
  • Mongolian Grill
  • Pasta re-thermalizer
  • Stir-fry wok
  • POS system and Turnstiles
  • Coffee urns and unit
  • Meat Slicer
  • Food Scales

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

As a liaison for management, delegation of tasks and proper preparation of service areas to ensure guest service is at the highest levels obtainable. Supervise/coordinate assigned staff and participate as needed in food service activities, including preparation, handling and service of food items in several concepts simultaneously. Responsible for coaching and disciplining non- student and student staff through the shift.

Duty/Responsibility

Train, schedule, and evaluate assigned staff on work to be performed. Ensure that what is being served matches the nutritional information on the menu boards and communicate the need for corrections to the management/culinary team. Assume responsibility for covering/correcting staffing shortages, operational issues and performance issues of assigned staff.

Duty/Responsibility

Ensure that food supplies, utensils, and event signage necessary for efficient operation are available and the equipment is functioning properly. Guarantee that food is served at a proper temperature and safely handled until consumed, stored or discarded. Maintain necessary service records, temperature logs and other records/reports. Responsible for annual review writing for operating and adjunct staff. May be responsible for finalizing student payroll and timecard record keeping.
Perform other duties as assigned. Based on business needs, position will be required to assist with production and service requirements, as necessary.

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