Description

• implementing institutional practices that both develop and sustain culturally responsive student support, teaching, and learning environments;

• strategically building support for and participation in equity-related initiatives across both our internal and external communities; and
• promoting and modeling the importance of holding ourselves accountable as educators for closing equity gaps and actively engaging in equitable practices.

Open until filled. First review of applications will take place on March 1, 2024.

Applications received after the first review date may or may not be advanced in the process for further consideration.

Under chief executive direction, provides executive-level management and shared governance leadership for all student services programs; serves as the chief advisor to the Superintendent/President and Board of Trustees on strategic matters related to student services and programs; oversees comprehensive student services and support programs, student affairs, accreditation, institutional research, and grant and special project development and coordination; and performs other related duties as assigned.

Supervision

Works under the direct supervision of the Superintendent/President.

Supervises lower-level managers, faculty, classified and confidential staff, temporary employees, and/or student employees.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities are typical of those performed by employees in this classification.

• Provides executive-level management and shared governance leadership for all student services, programs and operations including student affairs, athletics, multicultural and community engagement, student outreach services, financial aid, Extended Opportunity Programs and Services (EOPS), Disabled Students Programs and Services (DSPS), admissions and records, CalWORKs, the Student Equity Programs, the Student Success and Support Program, health services, counseling, career services, and international student services.
• Serves as the advisor to the Superintendent/President and Board of Trustees on strategic matters related to student services and support programs.
• Oversees comprehensive student services and support programs, student affairs, accreditation, and grant and special project development and coordination.
• Collaborates with employees to resolve issues, grievances, complaints, and concerns related to their assigned areas in accordance with board policies, administrative regulations, and collective bargaining agreements.
• Provides leadership in the development, establishment, implementation, and reinforcement of policies, processes, and procedures for the District.
• Hires, supervises, develops and evaluates employee performance; holds managers accountable for work performance outcomes and results.
• Champions strategies to advance and promote diversity, equity, inclusion, access, cultural competence social justice, and a positive work and academic environment.
• Participates in activities and business partnerships that strengthen the District’s image, reputation, and community relations.
• Attends monthly meetings of the Board of Trustees and provides information as requested.
• May serve as a resource and/or member of the negotiation team; provides information and guidance regarding negotiation proposals as needed.
• Consults and collaborates with all constituency groups on academic and professional matters related to instructional programs and student support services.
• Handles and resolves conflicts and issues and reports complaints as appropriate.
• Develops, revises, implements, establishes, and maintains policies, processes, and procedures for applicable programs and/or departments; monitors and evaluates operational, department, and service quality; may recommend, develop, and implement quality improvement assessment tools and/or methods with administration and/or regulatory agencies.
• Develops and implements short- and long-term strategies and plans, including the program review process.
• Directs the development and administration of budgets and long-range financial plans for the student services programs and support services.
• Coordinates and supervises the implementation and modification of technology.
• Monitors and reviews programs and/or operations for legal compliance.
• Analyzes and interprets data; directs, prepares, reviews, and/or approves documents and reports.
• Participates and/or chairs committees and task forces.
• May direct and/or conduct surveys and special studies; may maintain statistics.
• Performs other related duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

The education, training and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience:

Master’s degree from an accredited college or university.

Seven (7) years of management experience with responsibility for student services, program development and evaluation, planning, and fiscal management including two (2) years at the senior management level.

Licenses/Certificates/Other Requirements

Knowledge of:

• Student services operations regarding program development and evaluation processes in higher education.
• Principles and practices of higher education administration.
• Student services programs, support services, processes, and procedures.
• Leadership principles and practices.
• Principles and practices of shared governance.
• Principles and practices of collective bargaining.
• Principles and practices of public administration.
• Principles and practices of strategic planning.
• Mediation and conflict resolution strategies and approaches.
• Current and emerging technologies that support the applicable area(s).
• Principles and practices of strategic planning
• Applicable laws, regulations, standards, and/or requirements.
• Methods of prioritizing, planning, and organizing work.
• Principles and practices of fund development and budget administration.
• Principles of data research, collection, organization, interpretation, and reporting.
• Principles and practices of business communication and writing.
• Presentation techniques.
• Standard office practices or procedures.
• Standard office software and modern office equipment.
• Principles and practices of customer service.

Ability to:

• Plan, direct, administer, and evaluate student services programs and support services and oversee the development and implementation of strategies and plans for student learning and success.
• Develop, revise, and implement policies, procedures, and processes for student support operations and activities for multiple departments, divisions, and/or programs.
• Access, assimilate, and analyze information and use quantitative and qualitative data for decision-making, institutional planning, and mobilizing resources; make continuous improvements in operations, programming, procedures, and services.
• Lead and advocate for a culture of diversity, access, cultural competence, and social justice.
• Promote and instill a climate of accessibility, cooperation, accountability, trust, and collegiality.
• Foster cooperation and facilitate decision-making through shared governance and consensus building.
• Identify and implement appropriate technology and resources.
• Develop and establish goals and plans with identifiable outcome measures and evaluation plans.
• Research, develop, apply, explain, and/or ensure the compliance of applicable laws, regulations, policies and/or procedures.
• Identify needs, analyze problems, and provide recommendations and/or alternative solutions.
• Manage and prioritize work, projects and/or programs within established deadlines
• Direct, develop, oversee and/or administer budgets. Prepare, manage, monitor, oversee, and/or administer budgets.
• Supervise, train, and evaluate the work of assigned employees.
• Stay abreast of information, trends, and theories applicable to areas of assignment.
• Analyze data and compile and present narrative and statistical reports.
• Prepare and review reports, correspondence, and other documents using multiple business formats.
• Manage the maintenance of records.
• Prepare and deliver presentations.
  Utilize standard office software and equipment.
• Maintain confidentiality of sensitive and/or protected information.
• Provide customer service with a high level of sensitivity, tact and patience.
• Communicate effectively, both orally and in writing.
• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

PHYSICAL AND MENTAL STANDARDS:

The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking and standing; occasional reaching above and below desk level.
• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
• Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and material weighing up to 10 pounds; occasional lifting up to 25 pounds.
• Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens and do close-up work.
• Hearing/Talking: frequent hearing and speaking in person and on the telephone.
• Emotional/Psychological Factors: frequent contact with others including extensive public contact; frequent deadlines and time-limited assignments.

ENVIRONMENTAL CONDITIONS:

Additional Information

Salary
Starting salary is from $11,775.00 to $19,184.00 monthly.
Starting salary is negotiable, up to step 11, depending upon education and experience.

• Current resume/curriculum vitae (not to exceed five pages)
• Letter of interest that addresses minimum and desirable qualifications (not to exceed five pages)
• Transcripts showing all post-secondary course work and completion of required degree(s) must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
• List of three (3) professional references. Please provide names, telephone numbers, and e-mail address for each reference.

Visas
GCCD does not sponsor visas

Accommodations

If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please contact the Office of Human Resources.

Thank you for your interest in employment opportunities with Glendale Community College.