Position Details

Position Information

Recruitment/Posting Title	Quality Improvement Specialist/Ombudsperson
Job Category	Staff & Executive - Healthcare - Administrative Services
Department	UCHC-Ph-UCHC'S Admin
Overview	University Correctional Health Care (UCHC), operating within Rutgers, The State University of New Jersey, is dedicated to excellence in providing physical, mental health, dental and sex offender treatment services to those involved in the criminal and juvenile justice systems in New Jersey. UCHC operates with a total budget of $150 million and approximately 1,100 staff serving roughly 20,500 inmates in twelve adult correctional facilities, 400 residents in fourteen JJC locations, and 1,000 individuals in ten state parole board offices. We are committed to being a leader in the delivery of effective, compassionate and accessible care informed by research within correctional environments. We Care. We Teach. We Heal. We Improve. Rutgers, The State University of New Jersey, is a leading national research university and the state of New Jersey’s preeminent, comprehensive public institution of higher education. Established in 1766 and celebrating a milestone 250th anniversary in 2016, the university is the eighth oldest higher education institution in the United States. More than 67,000 students and 22,000 faculty and staff learn, work, and serve the public at Rutgers locations across New Jersey and around the world.
Posting Summary	University Correctional Healthcare, operating within Rutgers, The State University of New Jersey, is seeking a Quality Improvement Specialist/Ombudsman, located in Trenton, NJ. Under immediate supervision of the Quality Improvement Director, the Quality Improvement Specialist (Ombudsperson-Statewide) investigates and problem solves grievances raised by inmates, issues raised by family or friends of inmates and issues raised by the New Jersey Department of Corrections or other officials of the State of New Jersey concerning matters related to medical and/or dental treatment. Responsibilities include the following: 1. Supervises UCHC Patient Representatives as assigned. • Serves as coordinator for Patient Representative duties. • Provides leadership and guidance to assigned staff. • Demonstrates supervisory skills by participating in the hiring, promoting, demoting, evaluating, transferring, disciplining, and termination of staff, according to Rutgers, UCHC and UBHC policy. • Reviews performance objectives and standards throughout the year with subordinate UCHC staff to ensure. • Mutual understanding of expectations, as well as ensuring compliance as per guidelines and regulations. • Assigns work responsibilities to subordinate staff according to identified departmental needs. • Reviews distribution of staff workload staff on a regular basis and makes assessments to ensure that staff meets program needs. • Oversees the Patient Representative responses to healthcare concerns. • Monitors timeliness and quality of all responses to healthcare concerns. • Monitors staff productivity. • Facilitates staff training, team meetings, and reviews. • On call duties 24/7 2. Acts as a liaison between UCHC and the State Office of the Correctional Ombudsman. 3. Reviews and investigates inmate grievances related to health care, through personal interviews with inmates, staff, and medical records review. • Will assist Patient Representative in review, investigation, and responses that require the guidance of this senior level position. 4. Will monitor and respond to complaints sent via the Healthcare Concern Line. 5. Finalizes investigation with a written report to be distributed according to policy and procedure.
Position Status	Full Time
Hours Per Week	37.50
Daily Work Shift	Day
Work Arrangement	This position requires a full onsite work arrangement.
FLSA	Exempt
Grade	30S
Position Salary
Annual Minimum Salary	85909.000
Annual Mid Range Salary	103537.000
Annual Maximum Salary	123261.000
Standard Hours	37.50
Union Description	HPAE, Local 5094
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Bachelor’s Degree in health/science related field such as Nursing, Psychology, Social Work, Sociology, Biology, Health Care Administration required plus four (4) of experience in a healthcare setting. Health care knowledge or equivalent experience in a health care setting. Valid Driver’s License is required. Must possess own vehicle or alternative means of transportation from one site to another.
Preferred Qualifications	Preference provided to individuals who have previous experience in quality improvement, ombudsman, supervisory positions, and/or had worked in a prison or jail settings.  Masters Degree in health related field (Nursing, Social Work, Psychology, Health Care Administration) and/or licensed healthcare or mental health professional such as a Registered Nurse (RN), and Licensed Social Worker (LSW) in the State of New Jersey preferred.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions	Must be approved by the Department of Corrections (DOC) and adhere to all DOC requirements.

Posting Details

Posting Number	23ST2830
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Off Campus
City	Trenton
State	NJ
Location Details	Central Administration Offices of University Correctional Healthcare, Trenton, NJ

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement