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Supervisor of First Shift Desk Services

Job Description

SUPERVISOR OF FIRST SHIFT DESK SERVICES, Housing and Residential Services (HRS)-Housing Operations Team, to serve as a critical member of a team providing customer-oriented services for graduate resident communities.  Will report to the HRS desk services operations manager and assume responsibility for administrative and operational oversight of desk operations across seven graduate residence halls; assist the operations manager with the review and standardization of desk service policies and procedures (e.g., check-ins and check-outs, recordkeeping, mail and package handling, and guest/visitor policies) to provide timely response to resident and live-in staff needs; assist with Housing Unit-12 response for emergencies during the 8:00 A.M. to 4:00 P.M. shift; and monitor the Facilities Operations Center to relay maintenance issues to house operations managers or other agencies as needed.  

A full description is available at https://studentlife.mit.edu/content/dsl-open-positions.  

Job Requirements:

REQUIRED:  high school diploma or its equivalent; three years’ experience with the administration of college/university facilities management services; excellent organizations, analytical, interpersonal, customer service, and verbal and written communication skills; an interest in working in a collaborative environment; ability to manage multiple tasks, set priorities, and work independently in a challenging environment; experience using web-based programs, including e-mail and Microsoft Office; and ability to work in a diverse community and treat all residents, guests, and staff with respect.  PREFERRED:  bachelor’s degree with an emphasis on customer service and operations.  Job #23183-6

Salary range:  low 60s to low 70s, depending on relevant experience

The schedule for the position is Thursday through Monday, 8:00 A.M. to 4:00 P.M.

Employment is contingent upon the completion of a satisfactory background check. 

9/8/23

 

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