Job Description

The Community Services Locator (CSL) helps cancer patients, caregivers, loved ones and healthcare providers find local services. It improves the ability of Canadians with cancer to navigate to key information and support resources and improves their cancer experience through addressing unmet information and support needs. We have over 4,600 cancer-related services listed. For example, you can search for:

• emotional support programs

• homecare
• transportation to your cancer treatment
• where to find a wig or prosthesis

• Review and update Community Services Locator listings using tools and reports in MS Dynamics CRM system and web applications.
• Contact Service providers through email and phone to ensure accurate information on the CSL.
• Ensure service descriptions are accurately written in a way that search terms provide accurate results.
• Using good judgement to assess eligibility based on specific guidelines and criteria.

• Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations and complies with the Society’s Health & Safety Policy

• MS Office products familiarity; CRM experience an asset
• Comfortable learning new computer programs
• Attention to detail and experience in data entry
• Good communication skills, written and verbal (including experience working on the phone)

• Fluent in English, French an asset but not required.
• The role requires a strong attention to detail and organizational skills to complete projects.
• Because this role is remote, someone who can work independently and thrives in an environment where they will be supervised virtually.
• volunteers must have access to their own computer and internet, this is a work from home opportunity.

• The opportunity to develop skills and experience that can be beneficial to someone looking to pursue a career in Health Sciences, Charitable sector work or client services.
• The opportunity to work with a team of professional Project Managers, Social Workers and Client Service Agents in a fast-paced, evolving Cancer Support, National Services department.
• The opportunity to work with a National charitable organization and impact our mission to enhance the quality of life of people living with cancer.

• 10-20 hours per week
• This position will have this tentative schedule:
  • Week 1/2 - Training and Education plus some computer work. 4-6 hours per week.
• Hours are flexible although business hours tend to be the most productive times.

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