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Program Manager (Concord)
Job Description
Program Manager (Concord)
Overview:
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to seniors and individuals with developmental and intellectual disabilities. Today, our family of brands provides caregiving services to more than 13,000 clients and employs more than 13,000 caregivers across California, Arizona, New Mexico, and Oregon. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
You are passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together!
Sound interesting? Read on for more details!
Responsibilities:
In this role, you will oversee the operations of our Concord office. Reporting to the Regional Director, this position will focus on program management that directly impacts the services received by consumers. Your day-to-day responsibilities will include:
You will collaborate with your dynamic team in person 1-2x per week at our Concord Office.
The expected California Pay Range for this position is $76,800 - $92,200.
WHO WE ARE:
24 Hour Home Care is an innovative and trusted in-home care company committed to making a positive impact in people's lives every day. Since 2008, we have delivered high-quality and personalized caregiving services to seniors and individuals with developmental and intellectual disabilities. Today, our family of brands provides caregiving services to more than 13,000 clients and employs more than 13,000 caregivers across California, Arizona, New Mexico, and Oregon. Our commitment to excellence has designated us as one of FORTUNE's Best Workplaces since 2018, and we continue to strive for excellence in all that we do.
WHO YOU ARE:
You are passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together!
Sound interesting? Read on for more details!
THE ROLE:
In this role, you will oversee the operations of our Concord office. Reporting to the Regional Director, this position will focus on program management that directly impacts the services received by consumers. Your day-to-day responsibilities will include:
- Analyze KPIs, develop action plans, and collaborate on sales/outreach initiatives with Community Partnership departments
- Foster relationships with referral sources, identify new service opportunities with Regional Director and Community Partnerships team
- Lead and develop a newly formed Operations team, including Talent Acquisition Coordinator
- Provide ongoing training, support, and problem resolution for the team
- Set strategic goals aligning with organizational strategy and driving quality customer service
You will collaborate with your dynamic team in person 1-2x per week at our Concord Office.
The expected California Pay Range for this position is $76,800 - $92,200.
Qualifications:
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
WHAT YOU BRING TO THE TABLE:
- Excellent verbal and written communication skills, with keen attention to detail and organizational abilities
- Minimum 2+ years of people management experience, showcasing strong leadership and a positive, adaptable attitude
- Preferred management background in nonprofit, healthcare, or human/social services field
- Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook
- Proven track record of delivering exceptional customer service, with at least 3+ years of experience
- Willingness to work outside of regular business hours for emergenices or staff support
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
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