Archaeology Center - Student Services Officer (SSO1) -Hybrid Opportunity

The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 23 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.

The Stanford Archaeology Center is an inter-disciplinary hub focused on innovative research and education in archaeology and heritage. As a separate inter-disciplinary and inter-departmental program, we value the way that the Center has the independence to bring together diverse interests across the natural sciences, social sciences and humanities.

We currently have an opening for a Student Services Officer to provide a full spectrum of services to support the Center’s undergraduate Major and Minor students, graduate students, and postdoctoral scholars. Reporting to the Program Manager, the SSO is the face of the archaeology undergraduate program, with direct oversight of the program’s curriculum planning, student progress, field schools, and events. The SSO also supports the center’s fellowship programs, which include both postdoctoral and graduate fellowships. Although we do not have a graduate degree program, we do have a large graduate student community from several interdisciplinary fields. We continue to work on growing our graduate student engagement and the SSO is a big part of organizing and planning these activities.

An ideal candidate for the role will demonstrate exceptional organizational skills, strong written and verbal communication, the ability to track and meet frequent deadlines, and reliable attention to detail. The Student Services Officer must be able to manage time well, juggle many tasks at once, and enjoy liaising frequently with undergraduate and graduate students. We strongly value initiative and integrity, as well as a customer service mindset when supporting our student constituents. Good professional judgment is essential, as the job entails a great deal of outward engagement with students, and the person who fills this role must be able to represent the Center well as a first point of contact for the Archaeology program. Experience with Stanford administrative systems and familiarity with the university is a plus but is not strictly necessary.

A resume and cover letter describing your qualifications are required to be considered for this position. If you believe that this opportunity is a match for your knowledge, skills, and abilities, we encourage you to apply. Thank you for considering this employment opportunity with the Stanford Archaeology Center.

This is a 100% FTE, continuing position.  This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need. 

CORE DUTIES:

·       Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.

·       Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).

·       Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.

·       Work with faculty and other stakeholders to organize summer field schools on campus and in various parts of the world.

·       Provide first line response to identify students in crisis and refer to appropriate resources, as needed.

·       Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.

·       Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.

·       Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.

·       Participate in campus events such as Admit Weekend and Majors Night. Organize program-specific events for undergrads such as movie nights, quarterly dinners/hangouts, bring a buddy event, etc.

·       May produce and curate digital content to engage students, increase student base, and grow channels.

·       May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.

·       May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.

·       May train and supervise other staff, volunteers, student and temporary workers.

*Other duties may also be assigned.

Education & Experience:

Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.

MINIMUM Knowledge, Skills, and Abilities Required:

?       Strong written and verbal communication skills.

?       Basic computer skills, including experience with Microsoft Office Suite.

?       Basic analysis and problem-solving skills.

?       Customer service skills.

?       Relevant computer systems/technology experience.

?       Understanding of financial transactions.

?       Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

The expected pay range for this position is $64,480.00 to $85,000.00 per annum. 

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards ) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks  empower you with:

?       Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

?       A caring culture. We provide superb retirement plans, generous time-off, and family care resources.

?       A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

?       Discovery and fun. Stroll through historic sculptures, trails, and museums.

?       Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.