Envision yourself in a collaborative, inclusive, and innovative work environment that has a deep commitment to position our graduates for success in their professional and personal lives. Visualize applying your energy and skills for an organization that respects and cares about its employees enough to offer some of the best benefits of the industry while encouraging every team member to grow, collaborate, and provide input on how to consistently make the workplace a place people love to work. Imagine working at a college that welcomes everyone — students, faculty, staff, and community members — regardless of their backgrounds, beliefs, or traditions. If what was just described is what you look for in a workplace, welcome to the University of Colorado Colorado Springs (UCCS) !

Online Operations at UCCS provides integrated support services to prospective online students through Enrollment Navigation, with initiatives focused on driving enrollment growth, improving retention and completion rates, and building relationships with applicants to a variety of fully online undergraduate, graduate, and certificate programs for the University of Colorado Colorado Springs.  

The Senior Enrollment Navigator will be primarily focused on engaging with prospective students in two-way conversations and providing information, support, and guidance as prospective students explore the educational opportunities available to them. These positions provide recruitment services while collaborating with a variety of campus offices and area partners to provide a seamless and connected prospect and applicant experience.  Thus, the ideal candidate must be able to demonstrate a working knowledge of online learning, advising practices, recruitment and admission procedures, financial aid and student billing operations, and career development tactics and strategies. 

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,000 undergraduate and 1,800 graduate students. We have a strong focus in fueling student success by creating, using, and maintaining a multitude of different offices and programs. Overall, UCCS is constantly focused of preparing our students to have success in the future, and we understand that every single employee on our campus has a significant effect on that focus. Find more information about working at UCCS here: https://hr.uccs.edu/work-at-uccs .

The city, which was recently ranked as the number two Best Places to Live by U.S. News & World Report in 2022, known as Olympic City USA, rests at the base of Pikes Peak, the inspiration for the song “America the Beautiful” and a must-see for residents and visitors alike. With a mild climate and 247 days of sunshine each year, the Springs boasts some of the state’s best recreation opportunities. Find out more about living in Colorado Springs through the Visit Colorado Springs page: https://www.visitcos.com/ .

Job Duties:

• Provide proactive, personalized, and integrated engagement to prospective students, primarily through phone and digital outreach, in a fast-paced environment, with a focus on connecting potential students to appropriate academic and student support resources.
• Develop an in-depth knowledge base of all academic departments and pertinent student service units and articulate this information to prospective students.
• Partner with staff of various departments to resolve prospect and applicant concerns and ensure successful matriculation to the University.
• Recruit, follow-up, and facilitate admission for students, from initial inquiry through enrollment.
• Help students understand their estimated cost of attendance and financial aid and scholarship opportunities.
• Develop an ongoing relationship and work cooperatively with The Academic Advising Office, Admissions, Financial Aid, the Registrar’s Office, the Bursar’s Office, and other campus constituents to ensure a smooth transition for prospective students into the University.
• Prepare students to maximize their ability to successfully complete and engage in online courses.
• Identify prospective students with barriers to entry and recommend timely and effective interventions.
• Inform prospective students of the learning and technical skills and resources needed to succeed in online coursework.
• Guide applicants to select degree programs that align with their career and academic goals and engage in conversations related to ideal fit.
• Connect applicants to training and resources that show them the career opportunities available for their degree selection.
• Assist admitted students with understanding the process of enrolling in courses.

Job Competencies:

• Knowledge of admissions, recruitment, advising, career development and financial aid practices in higher education.
• Working knowledge of advising and counseling techniques.
• Knowledge of the sales cycle and ability to meet designated enrollment targets.
• Ability to communicate effectively, both in writing and orally, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Demonstrated ability to build and foster relationships with key campus student services.
• Excellent organization and time management skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.

Work Location: On-site

This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

What We Offer:

Salary Range: Generally starting at $44,127 - $56,938 per year

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The University of Colorado Colorado Springs offers excellent benefits , some of which include:

• Medical insurance, with the lowest cost option being $0 to the employee
• Dental, Vision, Life and Disability insurance
• Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)
• Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%
• Tuition Assistant Benefit available to you or a dependent
• Paid Parental Leave after 12 months of employment
• Off Campus Housing Resources

Tentative Search Timeline:

• Priority will be given to applications submitted by May 30, 2023. However, this posting will remain open until filled.
• The potential dates for interviews with the search committee will be the week of June 12, 2023.
• The potential dates for interviews with the supervisor and appointing authority will be the weeks of June 19, 2023 and June 26, 2023.
• The potential employee start date is July 14, 2023.

The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Please note that while the position details both required qualifications as well as preferred qualifications below, we want applicants to be aware that they do not need to have all of the preferred qualifications to be considered for this position. If you meet the minimum qualifications, have passion for the work, along with experience in a related field, you are encouraged to apply. We encourage on-the-job training for any additional skills or knowledge that become relevant to the position.

Minimum Qualifications:

Applicants must meet the qualifications at the time of hire. 

• Bachelor’s degree from an accredited institution of higher education. Closely related experience in education, student services, advising, enrollment, educational program coordination or similar may substitute for the degree on a year-for-year basis.
• Three (3) years of student services experience within a higher education or higher education affiliate environment.

Preferred Qualifications:

• Bachelor’s and/or Master’s degree from an accredited college or university in education, counseling, psychology, social sciences, student affairs, business, learning technologies, or related field is highly desired.
• Five (5) or more years of student services experience within a higher education or higher education affiliate environment.
• Experience working in higher education in either admissions, advising, financial aid, or career services preferred.
• Experience working with online students.
• Experience working with a customer relationship management (CRM) system, such as Salesforce.
• Experience working with a call center and/or in a virtual based role.
• Sales experience.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to sit.  Employee is occasionally required to move. Tasks may involve using a computer screen continuously for long periods of time. The employee must occasionally lift and/or move up to 10 pounds.

To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.