Position Details

Position Information

Recruitment/Posting Title	Manager, Benefits Enrollment
Job Category	Staff & Executive - Human Resources
Department	UHR - Benefits & Wellness
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Manager of Benefits Enrollment for University Human Resources (UHR). The Manager of Benefit Enrollments is a key position within the leadership team of the UHR Rutgers OneSource Faculty and Staff Resource Center (OneSource), a customer- focused service organization that provides select HR and payroll services to employees across the University. This position is responsible for leading and overseeing a team of functional specialists performing benefits enrollments and related transactions, as well as troubleshooting and resolving issues related to various benefits programs. The benefit programs include NJ State benefit plans (health benefits, defined benefit and defined contribution retirement plans, voluntary savings plans, and FSA), and non-State benefit plans such as tuition remission and reimbursement. Among the key duties of this position are the following: Oversees the administration of enrollment and related benefits activities in accordance with NJ State statutes as well as university policies and collective bargaining agreements. Responsible for responding to and overseeing the response to scheduled and ad hoc employer reporting requirements and requests such as ACA, Chapter 8, ABP Covered Lives, etc., as well as inquiries from the NJ State Division of Pensions and Benefits. Serves as the Supervising Certifying Officer for all State Health Benefit and Retirement transactions, ensuring appropriate university staff are informed of official State communications and Certifying Officer directives. Responds to State inquiries regarding confidential employee information in accordance with States statutes, conferring with Labor Relations when necessary. Serves as subject matter resource for benefit enrollment information and primary point of contact for employee benefit-related escalations. Collaborates with and seeks guidance from the NJ State Division of Pensions and Benefits to triage and resolve benefit enrollment and related escalations for university employees. Oversees the creation and updates of benefit-related employee deduction data in PeopleSoft in accordance with established deadlines including back deductions and refunds as needed. Develops and monitors performance of benefit functional specialists against service standards and associated KPIs for service quality, accuracy, timeliness, consistency, customer satisfaction, and resource management. Reviews and makes recommendations regarding the suite of benefit enrollment services offered in OneSource; informs OneSource Director regarding recommended benefit enrollment programs and projects. Ensures OneSource’s knowledge management is up-to-date with the latest information for assigned areas. Edits and creates new content as needed. Collaborates with OneSource leadership and other HR areas to develop overall OneSource strategic plan and growth strategy. Prepares reports, monitors and analyzes trends relating to benefits inquiries and issue resolution and ensures necessary actions are taken to maximize service center performance and customer satisfaction. Identifies process improvement opportunities across end-to-end OneSource benefit-related processes, and leads process and technology driven business process reengineering initiatives. Develops and leads recruiting, training, and employee development activities to support the benefit functional team. Establishes and monitors operational goals and objectives of benefit enrollment specialists against pre-determined measures and standards; provides effective and timely feedback to enhance employee performance. Leads employee engagement and development initiatives for benefit functional specialists to enhance job satisfaction and morale. Coordinates closely with OneSource leadership team to provide OneSource employees with opportunities for cross training, rotational programs, and career progression within OneSource. Ensures all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and incorporates leading practices and innovative approaches and tools for benefit enrollment delivery into OneSource operations. Creates, fosters, and maintains a collaborative, innovative and customer-focused team culture.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2023. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu .
FLSA	Exempt
Grade	07
Position Salary
Annual Minimum Salary	81752.000
Annual Mid Range Salary	103477.000
Annual Maximum Salary	125202.000
Standard Hours	37.50
Union Description	Administrators Confidential
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s degree, preferably in human resources management, business or related field, or an equivalent combination of education and experience. 5 years’ experience delivering HR and/or State Health Benefit & Pension services.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Team leadership; employee development and training. Subject matter expert of a broad set of health benefit & pension services. Advanced critical thinking, logic, and problem-solving skills. Customer account and service management. Excellent written and verbal communication skills. Navigate, interpret, and articulate complex policies and procedures. Performance management, analytics, and clear communication of results.
Preferred Qualifications	Master’s degree, preferably in human resources management, business, or related field. PHR, SHRM-CP. SHRM-SCP, SPHR, CPP, or an equivalent professional qualification. Knowledge of KPI design and analytics.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	23ST1351
Posting Open Date	05/12/2023
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Cook (RU-New Brunswick)
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement