The Academic Technology Associate is responsible for providing customer service and assistance to LCCC students and faculty to assist in technical support needs in Canvas, WebEx and other Canvas integrated software.

Typical activities and responsibilities include but are not limited to the following:

Provides customer service and assistance to LCCC students;

Serve as first point of contact for students seeking technical help with computer related issues, such as Office applications, Canvas, MyCampus, printing and wireless login issues;

Work closely with students and faculty to assist in technical support needs in Canvas, Webex, and Zoom;

Conduct open student help sessions; Develop eLearning materials or modules in collaboration with eLearning staff;

Support accessibility remediation of online course materials;

Test accessibility of technology using assistive technology