Clinic Manager, Advanced Education in General Dentistry

Job Description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Employers By State in 2021.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn’s vaccine requirements, visit the Penn COVID-19 Response website for the latest information. 

Posted Job Title

Clinic Manager, Advanced Education in General Dentistry

Job Profile Title

Manager B

Job Description Summary

The Advanced Education in General Dentistry (AEGD) Manager will ensure smooth operation of the AEGD Clinic/Program within the Department of Preventive & Restorative Sciences at Penn Dental Medicine (PDM). Reporting to the Director for AEGD, this position will work closely with the AEGD Administrative Assistant to provide administrative and academic support for this clinic and its students, staff, and faculty members.

Job Description


  • POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations 

  • FLEXIBILITY AND OPENNESS to work as a team in a variety of roles, assignments and duties 

  • TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the program. 

  • ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team. 



  • Administer the overall operational management of the clinic; including, but not limited to: registration and scheduling of patients. In partnership with Patient Financial Services, ensures an accurate, efficient patient lifecycle beginning with initial appointment and collection of data, followed by subsequent appointments and treatment plans, through billing and final payment. Manage the inventory of clinic supplies and the process by which items are ordered.  In collaboration with the Director, Division Chief, and Administrative Manager of Department, Manager will review, monitor, evaluate, and justify department budget expenditures and revenue. Lead, manage and oversee clinic staff.

  • Coordinate effective, efficient AEGD resident and student schedules (rotations) in partnership with clinic faculty. Develops, schedules, and maintains departments operational calendar for postdoctoral program.  Communicate curriculum information (grading, evals, etc) between students and course leads, as related to clinic initiatives. Schedule postdoctoral learning opportunities, in-services, and specialty training for post graduate residents.

  • Provide leadership and communication regarding University/School/Department/clinical/patient-related information to clinic staff, faculty, residents and predoctoral students. In close collaboration with School and clinic leadership, develop processes/workflows for operations as needed. Oversee compliance with University, School, Departmental and clinical policies. Serve as key administrator in the clinic for all infection control and OSHA regulations and issues by working closely with PDM’s Office of Clinical Affairs.  Ensure that all staff is HIPAA and AACO compliant.

  • Serve as primary focal point in monitoring and managing equipment repairs, acting as liaison between manufactures, vendors, sales representatives, and Clinic Director.

  • Coordinate postdoctoral program applicant with assistance from AEGD Administrative Assistant.  Manage interviews and provide administrative support. Coordinate and organize orientation for incoming fellows and scholars.

  • Perform other duties as assigned by Director/Division Chief/Administrative Manager


  • Bachelor’s degree and 2-3 years of managing a dental clinic or an equivalent combination of education and experience is required 

  • Knowledge of safety regulations and compliance standards 

  • Strong, proven leadership skills 

  • Experience in AXIUM and higher education preferred 

  • Effective organizational and computer skills involving Qualtrics, Smartsheet and Excel preferred 

  • Experience and commitment to diversity, equity and inclusion 


Job Location - City, State

Langhorne, Pennsylvania

Department / School

School of Dental Medicine

Pay Range

$43,919.00 - $66,183.00

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. 

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

  • Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

  • Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

  • Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

  • Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

  • Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

  • Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

  • University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

  • Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

  • Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

  • Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

  • Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.


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