Job Summary:

The position leads, advises and monitors accreditation cycles and processes, quality improvement initiatives, risk management and workplace health & safety, process and system development and protocols and guidelines.

Responsibilities:

• Lead, manage and review organization wide processes for quality improvement, risk management and workplace safety.
• Develop, modify, and lead the development and implementation of organization wide policies to meet the varying requirements of program areas.
• Lead client/patient safety and clinical practice improvements across the service.
• Manage and lead the development and evaluation of quality indicators.
• Manage, lead PHMC-DELCO accreditation requirements including planning, preparation, integration, and implementation.
• Provide expertise in training, supervision, and support to staff in the development of knowledge and skills in quality improvement activities.
• Coordinate and provide advice on the review of critical and adverse incidents and/or Root Cause Analysis and ensure progress on the implementation of recommendations arising from such reviews.
• Establish and foster relationships with staff to ensure quality is embedded within clinical practice and all organizational programs and activities.
• Take a leadership role in risk management assisting with the development, enhancement and implementation of appropriate risk management policies, procedures, and systems.
• Promote understanding of risk management, including delivery of risk management training, as appropriate.
• Facilitate the development of action plans for systemic breakdowns in operational processes.
• Manage the implementation of annual organizational audits, creation of corrective action plans, and oversight of resolution to success.
• Maintains confidentiality in matters related to patients, families, and facility staff.
• Adheres to department/hospital policies.
• All other duties as required.

SKILLS:

• Demonstrates knowledge and understanding of mental health, mental illness, and mental health services.
• Demonstrates leadership skills including excellent oral and written communication skills.
• Demonstrates a commitment to quality services and deliverables for internal and external customers. Promotes continuous process improvement techniques to modify procedures.
• Computer skills and knowledge of applicable software programs.
• Ability to promote the philosophy of continuous quality improvement and customer advocacy.
• Ability to work on multiple projects and manage deadlines effectively.
• Ability to work with diverse populations.
• May be required to work nights, weekends, and holidays.

EDUCATION / EXPERIENCE:

• Master’s degree in Public Health, Healthcare Administration or Bachelor’s degree and 4-7 years of experience working in the healthcare field.
• Strong knowledge of healthcare clinical fundamentals, patient safety standards, and performance improvement standards.
• Familiarity with operational, financial, quality improvement and human resource procedures and regulations are required.
• PHMC requires that all employees are fully COVID-19 vaccinated by the first day of employment. We will offer the Covid-19 vaccination at no cost, via our Health Centers.

Salary:

• Commensurate with experience.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Philadelphia, PA 19102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ISO 9001: 1 year (Preferred)

Work Location: In person

• Health insurance