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Administrative Assistant III

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University of New Hampshire

Job Description

Operating Title

Administrative Assistant III

Long Classification Title

ADMINISTRATIVE ASSISTANT III

Campus Location

Durham

Department

UNH Student Accessibility Services

Summary of Position

This position supports Student Accessibility Services (SAS). The Administrative Assistant is tasked with greeting students and routing them to the appropriate staff member while managing traffic flow and answering phones. This position also assists the SAS Administrative Coordinator with relevant SAS projects. Strong customer services skills, professionalism, and the ability to maintain student confidentiality is required. Experience working with people with disabilities is desirable.

Acceptable minimum level of education

HS or equivalent

Acceptable minimum years of experience

2 years

Additional Job Information

UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID-19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

Posting Number

PS3820FY22

Other minimum qualifications

  1. Experience working with individuals with disabilities.
  2. Willingness to take campus sponsored work related short courses/trainings to enhance skill/understanding of the position.
  3. Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public.
  4. Strong customer service skills.

Additional Preferred Qualifications

  1. Ability to work in fast paced environment.
  2. Clear written and verbal communication skills.
  3. Proficiency in MS Office applications and an aptitude for learning new software.
  4. Experience working in higher education.
  5. Experience working with students with disabilities in a higher education setting.
  6. Associate’s degree or Bachelor’s (preferred)

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/53734

Percent Time Information (FTE)

1.00

Grade

10

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Date

02/03/2023

Open Until Filled

Yes

Posting Open to Internal Candidates Only?

No

Interested Internal Candidates Exist?

No

Job Category

Hourly Staff (Non-Exempt)

Appointment Type

Regular

Drivers License and Physical Requirements. Please check all items that apply.

None applicable

Duty/Responsibility

Assist in administrative management and communication regarding programs and services offered through SAS; collaborate with SAS team members related to communication of effective service delivery; communicate with SAS regarding questions, needs, and appointments.

Collaborate with campus partners such as the Admissions SAS Liaison and other staff for visiting prospective students and families.

Duty/Responsibility

First point of contact for communication with SAS: work with confidential information, prioritize presented issues – resolve or refer to office staff; initial contact for incoming phone calls and emails from prospective students and families, faculty, staff, and current students concerning SAS services, registration procedures; referral to other resources; assitance with connecting to the SAS AT Specialist.

Coordinate/manage reception area for appointments and drop-ins.

Duty/Responsibility

Assist students and instructors with Accommodate (the SAS accommodation management system) – Log-in, Intake/Registration, Accommodation Letter requests.

Secondary contact for exam management and coordination of proctor and/or accommodations.

Duty/Responsibility

Clarify and assist students and instructors regarding services, policies & procedures of SAS;refer to SAS staff as appropriate.

Duty/Responsibility

Other duties as assigned

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