This job has Expired
Records & Registration Specialist
Job Description
Position Number:
102549Title:
SpecialistFunctional Title:
Records & Registration SpecialistCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.000Unit:
SVPAAP-REG-Records & RegistrationCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Vaccine Protocol
The University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University requires that students, faculty, and staff on the UMD campus be vaccinated against COVID-19. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at return.umd.edu and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.
Position Summary/Purpose of Position:
This position will be evaluated on meeting broad program objectives and goals and will be granted wide latitude for independent judgement, decision making, and problem solving. The position serves as a Records & Registration Specialist, responsible for maintaining accurate student records. The specialist is part of a cross-functional team providing a high level of academic support services to a variety of populations, including: students, advisors, and administrative offices (e.g. Student Financial Services, Undergraduate Admissions, Office of Extended Studies, etc.) to resolve registration, waitlist, billing, and grading questions and concerns. The incumbent must be able to analyze situations, facts, and information from a wide variety of sources to serve various constituents and must be able to utilize specific knowledge of related regulations to interpret and clarify policies and procedures which impact student records. The position is responsible for managing registration and record keeping for special population(s) as assigned (e.g. DC Consortium, Inter Institutional, ROTC, etc.), regularly handle confidential and sensitive student records and academic performance information, and is responsible for creating and updating process documentation. The incumbent must be detail-oriented and have excellent customer relations skills, and be dedicated to providing consistent, high-quality service to meet operational needs. The specialist reviews and recommends enhancements to the Office’s web services and applications, and understands the relationship of such systems to the university’s student information system.
Minimum Qualifications:
Education:
- Bachelor’s degree from an accredited institution, or equivalent combination of education, training or experience may be substituted for education on a year-for-year basis.
Experience:
- Two years’ experience in related customer service, preferably in a higher education institution.
- Experience working on a records management system and interpreting, explaining, and operationalizing policies.
Knowledge, Skills, and Abilities:
- General knowledge of higher education required.
- Excellent communication (in-person, telephone, and writing), interpersonal, organizational, and negotiation skills are required to interact with various university constituents.
- Ability to prioritize and manage multiple activities and deadlines simultaneously, with exceptional attention to detail, accuracy, and follow-up.
- Ability to gather and summarize information from multiple sources, and to compose a wide variety of written correspondence.
- Demonstrated sensitivity and discretion in handling matters affecting students, parents, faculty, advisors, administrators, and community members.
- Ability to maintain confidentiality of information obtained, and be able to perform the duties of the position in compliance with all requirements, regulations and laws, particularly the Family Educational Rights and Privacy Act (FERPA).
- Ability to analyze situations and facts from a variety of sources to exercise creativity and independent judgment in resolving conflicts or suggesting solutions to problems.
- Ability to assist in the evaluation and analysis of programs and procedures and recommend improvements and enhancements.
- Ability to plan, organize, prioritize, and execute complicated assignments on a continual basis with minimal assistance, supervision, and instruction.
- Demonstrated self-motivation and personal skills necessary to interact with constituents and co-workers in a professional and courteous manner.
- Ability to work independently and on a team. Ability to compute a variety of numerical data.
Additional Information:
Salary: $49,600 – $62,000
Job Risks
Not Applicable to This PositionPhysical Demands
Works in an office environment.
Posting Date:
02/03/2023Closing Date:
03/03/2023Open Until Filled
NoDiversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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