Summary

In an Ambulatory Care environment, assist Post Kidney-Transplant Coordinators and support staff in all aspects of the kidney transplant process, maintaining continuity of care through effective communication and collaboration with the multi-disciplinary team in all areas relating to evaluation and listing for kidney transplant.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Specific Duties include but are not limited to:

• Provide support to Kidney Transplant Coordinators by arranging all aspects of post kidney transplant care  
• Schedule follow-up transplant appointments for recipients in MI Chart
• Obtain needed testing reports/records for coordinator to present to MD for review
• Triage patient calls: accurately relay information to the coordinator in a timely manner in a time frame appropriate for situation.  
• Obtain clinical information through Care Everywhere and GLHC that is needed for transplant follow-up care  
• Maintain current demographics and other medical information on patients
• Prepare/send out labs for recipient patients, these will be standard labs
• Upload records received into MiChart
• Clinic prep for all patient appointments
• Manage fax server
• Complete Prior Authorizations
•  Manage Mi Chart in-basket messages
• Take direction from nursing staff
• Perform other related duties as assigned
• Order entry following approved policies for labs and clinical testing needed for the post-kidney transplant patient.

Required Qualifications*

2-3 years’ experience in Outpatient Ambulatory setting and/or Secretarial experience, Word, Excel, MiChart and Aspect Phone system. Ability to work in an environment with multiple staff.  Demonstrates excellent interpersonal skills.  Has excellent attendance.

Must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and written and oral communication skills; and demonstrated ability to interact with a diverse population.

Must be an active team player with the ability to work independently; possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast-paced environment and demonstrated problem solving skills.

Minimum Qualifications:

• General office experience; preferably in a medical setting
• Candidate must have excellent verbal and written skills
• Candidate must demonstrate team effort, be able to work independently, have good organizational and prioritization skills
• Candidate must have an excellent attendance record
• Excellent customer service skills
• Excellent interpersonal and communication skills
• Strong attention to detail
• High School Diploma or GED

Work Schedule

Shift/Hours/Days:   Days/ 8:00AM – 4:30PM/ Monday – Friday (hours may vary)

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including one booster when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely and temporary workers.   More information on this new policy is available on the U-M Health Response website or the UM-Dearborn and UM-Flint websites.