Job Description

 

If you are considering a new job, work environment or career opportunities you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the “Community” feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292 acre suburban campus just six miles north of Trenton.

As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.

The financial aid advisor works closely with students to ensure accurate and expeditious processing of their financial aid applications. In addition, the Financial Aid Advisor is responsible for the advisement of students and parents about ways pay for college. The Advisor responds to outreach requests of the Admissions Office and area constituents and conducts weekly financial aid and financial education workshops. In this role, the monitoring of customer service efforts on the part the Aid office is essential. The Advisor is also responsible for the processing of the Department of Education’s Return to Title IV worksheet calculations and subsequent award adjustments. The Financial Aid Advisor serves as a part of the team that supports students toward success. Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Stays well versed in federal and state regulations and laws overseeing financial aid.2. Responsible for the processing of the Department of Education’s Return to Title IV worksheet calculations and subsequent award adjustments 3. Assists with ensuring the accuracy of the Financial Aid website and other social media such as: Facebook and Twitter.4. Assists the department in ensuring student’s records are accurate and up-to date, managing daily reports and responsibilities 5. Guides and counsels students and parents in the FA process in reference to eligibility, application procedures, college costs, indebtedness, default prevention and financial planning.6. Resolves student issues and concerns and determines course of action Financial Aid Advisor . In an advisement capacity, assists with verification issues and award adjustments, as needed 8. Coordinates outreach activities to various on and off campus constituencies: i.e. high schools, community centers.9. Represents the department and the institution at outreach activities and programs, and advances the department’s mission to provide quality service to students and families.10. Assists with special Admissions and Financial Aid projects as needed.11. Review, verify, and process applications and supporting documents in accordance with established guidelines to determine financial aid eligibility 12. Reply to student inquiries via web and general correspondence and office calls and visits.13. Responsible for student files review, need analysis, pre-verification, awarding and adjusting of aid through manual and automatic packaging method.14. Responsible for the accurate reporting of federal and state programs as assigned by the director.15. Responsible for awarding CCOG and TAG which includes reviewing each student and their eligibility.16. Maintains familiarity with financial aid guidelines as well as college policies and services.17. Responsible for generating and sending financial aid change letters, and other financial aid routine correspondence 18. Assist other office personnel with special assignments or substitutes for absent personnel when appropriate.19. Assists Special Circumstance/ FA Advisor with dependency overrides and special circumstance cases.20. Assists in completing various financial aid reports if necessary.21. Serves as a Liaison with EOF department for financial aid inquiries and issues22. Communicate with EOF students about financial aid programs and assist them in satisfying federal and state regulations, policies, and procedures Financial Aid Advisor  Builds and coordinates relationships with EOF staff for the purpose of building the Colleges brand with targeted communities, especially first-generation low-income students24. Assists with recruitment events such as school visits and Financial Aid completion events both on and off-campus25. Provide comprehensive group and one-on-one financial aid to current and prospective EOF participants26. Fosters a working relationship with local high schools guidance counselors and establishing a relationship between the Financial Aid Office/ Mercer County Community College and high school shareholders.27. Performs other related duties as assigned.

 

Required Qualifications

 

 

Bachelor's degree required. Two to four years related experience and/or training; or equivalent combination of education and experience.

 

 

Core Competencies

 

Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures. 

Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization. 

Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. 

Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. 

 

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