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College Navigator
Job Description
Posting Summary
Working Title
College Navigator
Role Title
Education Support Spec III
Role Code
29144-SW
FLSA
Exempt
Pay Band
04
Position Number
29300009
Agency
Virginia Peninsula Community College
Division
Virginia Peninsula Community College (Div)
Work Location
Hampton - 650
Hiring Range
$45,000 - $55,000
Emergency/Essential Personnel
Yes
EEO Category
E-Paraprofessionals
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Yes
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
Schedule may vary with working hours between 8am – 7pm, Monday – Friday.
Some evenings and weekends may be required. Must be able to work at all campus locations.
Some evenings and weekends may be required. Must be able to work at all campus locations.
Sensitive Position
No
Job Description
Virginia Peninsula Community College is located on the Virginia Peninsula in the heart of Hampton Roads, a region renowned for being the birthplace of America and home to communities rich in culture and industry. Bordering the Chesapeake Bay, the region boasts beaches, major attractions, world-class museums, and a vibrant visual and performing arts scene. The area is known for its economic vitality, which includes being home to several military bases, ship-building facilities, the NASA Langley Research Center and Jefferson Lab, prominent colleges and universities, and varied commercial industries and enterprises.
Virginia Peninsula is a comprehensive community college, offering a variety of programs of study leading to an associate degree, certificate, or career studies certificate. In addition to the many popular transfer degree programs, the college is known for its strong technical and pre-professional programs and its outreach to the community as a partner and leader in workforce development. The college also provides underprepared students with developmental studies to help them to be successful in college-level coursework. Founded in 1967, Virginia Peninsula serves over 13,000 students each year in credit instruction and over 5,000 in non-credit instruction and workforce services. The College is served by over 110 fulltime faculty, 350 adjunct faculty, and 360 staff members. Faculty and staff are strategic and responsive, committed to understanding and meeting the needs of the region.
The college has two campuses, one in Hampton and the Historic Triangle Campus located in Williamsburg. The college also has a satellite site at the Southeast Higher Education Center in Newport News. The communities primarily served by the college are the Cities of Hampton, Newport News, Poquoson, and Williamsburg, and the Counties of James City and York.
The Position:
The Admissions Office provides seamless enrollment experiences for individuals interested in attending Virginia Peninsula Community College.
A College Navigator is a vital role, serving as a resource and guide to prospective students and applicants. The Navigator provides high-quality service allowing prospective student to successfully complete the college onboarding process. Navigators embrace a holistic model of care and using the case management approach to new student onboarding. Navigators serve as the primary point of contact for a new student – decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements. The Navigator keeps prospective students engaged from the first point of contact through a seamless handoff to an Academic Advisor. The Navigator will provide guidance, and direction for prospective and new students and support them from the moment of first inquiry, decreasing the length of time spent from being interested in college to registered for college.
This is accomplished by: monitoring prospective student and applicant progress throughout the enrollment process, responding to all questions/inquiries, providing information about Virginia Peninsula Community College career and educational pathways and the enrollment process. The Navigator collaborates with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect within 24-48 hours of first inquiry.
College Navigators will have connected with enrollment experts to allow for a student’s seamless onboarding. Navigators will receive extensive training prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.
This is a full-time restricted classified position. Continuation of employment is based on funding availability.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Education and Experience:
- BA or a comparable combination of education and work experience.
Knowledge:
- Knowledge of effective, equity-minded, evidence-based practices within student services.
- Knowledge of the policies, procedures, and regulations at the institutional, state, federal, and accreditation-level that impact postsecondary education.
- Knowledge of higher education principles of shared governance.
- Knowledge and understanding of academic and workforce programs.
- Proficiency with Microsoft Office products, typing and web browsers.
- Understanding of and commitment to open-access community college philosophy.
- Culturally competent with experience working with diverse populations.
- Basic understanding of credit and non-credit program coordination processes, policies, rules, and regulations.
Skills:
- Skilled in forming effective partnerships and collaborations across diverse stakeholders.
- Skilled in interpersonal communication and conflict resolution.
- Skilled in leading, developing, and managing personnel.
- Skilled in managing projects and processes from idea through execution and evaluation.
- Excellent written and verbal communication skills.
- Ability to work in a congenial and professional manner with students, faculty, and staff.
Abilities:
- Ability to synthesize and present data to varied audiences.
- Ability to analyze and make sound, informed, and well-considered recommendations on complex issues.
- Ability to work effectively with a diverse student body and workforce.
- Ability to maintain confidentiality on individual student and personnel matters.
- Ability to maintain and meet deadlines and deliver high quality work product when managing multiple and competing priorities.
- Ability to multi-task and collaborate effectively as a member of a goal-oriented team.
- Ability to maintain effective interpersonal relationships within the Division and with personnel from other College departments as well as third party.
- Collaboration with enrollment services staff, academic advisors, program managers, department chairs, and other partners.
- Committed to diversity, equity, inclusion, and student success.
- Ability to work evenings and weekends.
- Travel between campuses may be required.
- This position may be eligible for some telework.
Preferred Qualifications
Operation of a State Vehicle
Yes
Supervises Employees
No
Required Travel
Minimal
Posting Detail Information
Posting Number
CLS_1932P
Recruitment Type
General Public - G
Number of Vacancies
2
Position End Date (if temporary)
Job Open Date
01/27/2023
Job Close Date
02/12/2023
Open Until Filled
Agency Website
Contact Name
Email
HR@VPCC.EDU
Phone Number
757-825-2728
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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