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Group Supervisor, Classified IT Services - Systems Administration

Johns Hopkins Applied Physics Lab

Job Description

Description

Are you passionate about Information Technology and securing the technological infrastructure of an organization to DoD and IC standards?

 

Do you look for opportunities to mentor and support staff to success?

 

Are you eager to have an impact on the standard of excellence of an organization?

 

If so, we are looking for someone like you to join our team at APL!

We are ranked as one of Computerworld's Top Places to Work in IT 5 years running and we are seeking a Director to provide leadership, vision, and strategic guidance to all functional areas of the Highly Classified System Administrators Group within the Information Technology Services Department (ITSD). This group provides operational support for over a hundred SCI and SAP facilities across the JHUAPL campus.

 

As the Highly Classified System Administrators Group Supervisor you will…

  • Lead and mentor a highly-technical group of over 50 professionals delivering IT System Administration and security compliance services for program work utilizing SCIFs and SAPs. Services include the design, implementation and support of clients, servers, InfoSec, storage, and network for facilities supporting several hundred systems and several thousand users. Services are delivered using service management, and project management best practices. Service ownership duties include: service definition, ensuring high quality service delivery and operational performance, ensuring/ improving (internal) customer satisfaction, ensuring all compliance standards are met within appropriate timeframes, and providing related training. Oversee System Administration activities for all related equipment and software in these facilities and on related classified networks.
  • Work closely with the ITSD Strategy Team (direct reports to the CIO and peer supervisors) to develop and execute department-level strategy and objectives; ensure success of critical department projects and initiatives; ensure a positive work environment and sustain a culture of excellence. Work on enterprise initiatives, as required, especially in support of innovation and collaboration at the Applied Physics Laboratory.
  • Recruit, develop, and lead a diverse and highly skilled workforce with expertise in the core technical areas of the Group. Define expectations, coach performance, administer salary actions, and provide professional development. Identify and develop key talent for future leadership roles.
  • Track the Group's budget to ensure spending is within targets. Ensure effective execution of tasks within the Group while managing workload and coverage. Define, negotiate, and track Group level overhead and capital funding allocations and office space. Work closely with the Program Management staff to forecast and track resource needs and ensure the cost effectiveness of the Group’s work.
  • Work with a classified services strategy team to develop and maintain a vision and strategy for Classified Services, consistent with Department and Laboratory strategies and objectives. Develop and maintain strong, effective working relationships across the Department and Laboratory. Maintain an environment of continuous improvement within the group.

Qualifications

  • Possess a Bachelor's degree in Information Systems or related field, or equivalent years of professional IT work experience.
  • Possess 12+ years of IT Operations and Service Delivery experience or related field with at least 8 years in management/supervisory roles of classified networks and systems.
  • Have at least 5 years of IT Operations experience working in highly classified (SCI or SAP) facilities.
  • Have a strong working knowledge of the National Industrial Security Program Operating Manual (NISPOM), Joint Staff Special Access Program Implementation Guide (JSIG), Intelligence Community Directives (ICDs), Risk Management Framework (RMF), and other U.S. government inspection processes and policy requirements.
  • Have experience with and proven track record of successfully passing DoD and other agency inspections.
  • Have strong demonstrated skills in: leadership, strategy, organization, and planning, with the ability to establish relationships and effectively interact with all levels of staff and management. Possess strong communication skills, both oral and written and strong customer interaction skills.
  • Have experience with hiring, training, performance management, and coaching staff.
  • Have a consistent record of successfully leading and motivating teams in solving complex problems.
  • Possess a Top Secret level security clearance, and are able to obtain necessary SCI-level access. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to highly classified information. Eligibility requirements include U.S. citizenship.
  • Are willing and able to work primarily onsite, occasional weekends and other after hours work to handle and/or complete critical project/work-related business needs.
  • Can demonstrate that you are fully vaccinated against COVID-19. To ensure the safety and well-being of the community, APL has established a policy requiring that all staff be vaccinated against COVID-19. All staff members must provide proof of full vaccination or have an approved medical or religious accommodation by their start date.

You go above and beyond our minimum qualifications if you…

  • Possess a Master’s degree in Information Systems, or related field.
  • Possess a TS/SCI clearance.
  • Have prior experience as a line manager at the Director level.
  • Have experience with Network Management, System Administration, Help Desk, Information Security, and related technical support tools.
  • Have experience as a Program Manager; experience with matrix management, and managing projects involving at least 10 people.
  • Have experience with ITIL (pref. certification), Service Management, and Operations Management.
  • Have experience managing a multi-million dollar budget.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at www.jhuapl.edu/careers.


About Us

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

 

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

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