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Manager, IP&O Service Center
|Recruitment/Posting Title||Manager, IP&O Service Center|
|Job Category||Staff & Executive - Facilities/Environmental/Maintenance|
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.
|Posting Summary|| |
Rutgers, The State University of New Jersey, is seeking a Manager, IP&O Service Center. This position provides strategic direction and manages the frontline customer service representatives team that enables operational efficiencies, provides 360-degree views of customer interactions and ensures an optimal customer experience. The Manager reports to the Associate Director, IP&O Service Center, and is responsible for the day-to-day operation of the IP&O Service Center, including the management of the customer service representative team, development, documentation, and maintenance of operational policies and procedures, including operational performance and quality metric standards and reports. This role must effectively plan, organize, and lead assigned IP&O Service Center projects in service delivery within agreed timescales and budget, ensuring quality service at all times. Among the key duties of this position are the following:
Among the key duties of this position are the following:
|Position Status||Full Time|
|Hours Per Week|
|Daily Work Shift|
|Annual Minimum Salary||71087.000|
|Annual Mid Range Salary||89978.500|
|Annual Maximum Salary||108870.000|
|Union Description||Admin Assembly (MPSC)|
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
|Terms of Appointment||Staff - 12 month|
|Position Pension Eligibility||ABP|
|Minimum Education and Experience|| |
|Required Knowledge, Skills, and Abilities|
|Preferred Qualifications|| |
|Physical Demands and Work Environment|
|Special Conditions|| |
|Posting Open Date||01/23/2023|
|Special Instructions to Applicants|
|Regional Campus||Rutgers University-New Brunswick|
|Home Location Campus||Off Campus|
|Location Details|| |
33 Knightsbridge Rd.
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement
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