Company Description

Dry Pro Foundation and Crawl Space Specialists, A Groundworks Company, help homeowners with their foundation repair, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service in the greater Charlotte area. With fully trained technicians, industry-leading products, and nationally backed warranties, Dry Pro is here to restore your foundation or crawl space.

Job Description

The Service Administrative Assistant is responsible for providing uncompromised service and administrative support to our internal and external customers. This position will be responsible for daily follow-up with customers and account management.

Duties and Responsibilities

• Book proactive service appointments and sales service plans for existing customers.
• Manage escalations of calls and route calls to appropriate leadership.
• Answer customer questions and provide follow-up as necessary.
• Generate and maintain reporting information.
• Attend and complete required trainings and meetings.
• Other duties as assigned by management.

Qualifications

Qualifications

• High school diploma or GED preferred.
• Previous call center experience preferred.
• Ability to work well under pressure.
• Positive “can do” attitude.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work various schedules including evenings, nights, and weekend hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.