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International Rescue Committee

International Rescue Committee

Job Description

Full Job Description

Requisition ID: req35281

Job Title: Financial Education Assistant Volunteer

Sector: Finance

Employment Category: Volunteer

Employment Type: Part-Time

Compensation: USD 0.00 - 0.00 Hourly

Location: Denver, CO USA

Job Description


JOB OVERVIEW
IRC in Denver’s Economic Empowerment Program seeks to support clients’ immediate needs for stability, while ensuring that near-term demands do not overshadow longer-term economic health. Under the supervision of the Financial Capability team, the Tax Site Coordinator will oversee the VITA program and conduct outreach in the immigrant and refugee communities, focusing on the Denver Metro area, to share out information on free remote tax preparation services and facilitate access to IRC's remote tax preparation services. In collaboration with the Financial Capability team, the Tax Site Coordinator will develop partnerships in the Denver Metro area that can help to identify and refer clients, conduct in-person outreach and education for potential clients, inform taxpayers of all the necessary information and documents required to complete a tax return, manage the flow of clients who need assistance with remote tax preparation, and support clients with uploading documents for tax preparers.

The Tax Site Coordinator will be expected to commit to working a term from December 2022 to April 2023, dedicating between 15-20 hours per week to the responsibilities outlined below. IRC will provide the Tax Site Coordinator with a laptop and phone for business use. The position will be a hybrid position that will work remotely a portion of the time and in the community a portion of the time, subject to IRC’s COVID risk mitigation protocols and public health guidance. The coordinator will need to supply their own home workspace, internet access, etc.

Major Responsibilities:

  • Oversee the day-to-day operations of the IRC’s Volunteer Income Tax Assistance (VITA) in Denver during tax season (December2022– April 2023), including but not limited to:
  • Creation of scheduling system for client appointments
  • Coordinating and providing technical support to volunteer tax preparers
  • Supervision of virtual and in-person volunteer tax preparers
  • Providing customer service to clients, as needed
  • Conducting quality reviews and electronically filing tax returns
  • Schedule customers for tax preparation
  • Facilitate the launch of the remote VITA program including but not limited to:
  • Recruitment and vetting of tax preparer, screeners, quality reviewer volunteers
  • Solidifying the site’s plan for tax intake and document collection
  • Conducting client outreach in Denver Metro for VITA program
  • Complete the IRS Link and Learn tax training at the Advanced level as well as the Site Coordinator Training;
  • Assist with data collection and reporting;
  • Ensure compliance with IRS and VITA program policies and procedures, as well as IRC policies;
  • Working with colleague agencies and refugee service providers to establish processes for partnering to inform clients of tax services, create referral pathways, and collect needed tax documentation.
  • Explaining the site’s return preparation process to the taxpayers participating in the program.
  • Giving each taxpayer Form 13614-C and the Intake/Interview & Quality Review Sheet to complete.
  • Collecting and uploading the taxpayers’ required documents (e.g., valid photo identification, Social Security card(s), W-2, 1099, 1095, prior year’s return, etc.) for tax return completion.
  • Scanning and uploading necessary tax documents while also verifying taxpayer identification.
  • Other duties as assigned


Qualifications


Job Requirements:

  • Undergraduate degree in finance, accounting, or a related field; or mix of equivalent years of related work experience and education preferred;
  • Previous experience as a VITA volunteer strongly preferred;
  • Previous experience with personal income tax preparation strongly preferred;
  • Experience in a non-profit organization preferred;
  • Excellent customer service skills, including experience working with a diverse client base;
  • Strong written and verbal communication skills, including the ability to make presentations as well as the ability to supervise a large, diverse group of volunteers;
  • Strong organizational skills and high level of attention to detail;
  • High level of computer literacy; familiarity with TaxSlayer software highly preferred;
  • High level of comfort, functioning and effectiveness in multi-cultural and multi-disciplinary teams;
  • Strong commitment to economic empowerment of low-income and underserved populations;
  • Excellent written and verbal English;

COVID-19 VACCINATION REQUIREMENT
In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of full vaccination against COVID-19 to be considered for this position.

WORK ENVIRONMENT

  • At present, the IRC in Denver office is partially open. Hybrid remote/in-person work modifications are in place due to ensure staff and client safety given public health guidance related to the COVID-19 pandemic. Staff will be provided with IRC laptops and cell phones and must have access to a location with secure internet service where remote work can be performed according to the schedule negotiated with their supervisor.
  • All staff are required to adhere to IRC’s COVID risk mitigation policies, which include but are not limited to masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine when needed. In some cases, these policies may be stricter than those imposed at the federal, state, or local level.
  • The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all. Staff are required to adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates under policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work, Fiscal Integrity, and Anti-Retaliation.
  • This role entails periodic travel in and around the Denver metro area to attend meetings, carry out the responsibilities outlined above, and represent the IRC with donors, partners, and vendors.
  • Hours outside of typical office hours, including weekends and evenings, are occasionally required.

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