132,210 Jobs at 2,116 Institutions.
Program and Ticket Office Assistant
PROGRAM AND TICKET OFFICE ASSISTANT, Institute Affairs, to operate the MIT Activities Committe (MITAC) ticket office on MITâ€™s Cambridge campus, Lincoln Laboratory, and online.Â MITAC delivers cultural and recreational activities to the MIT community. Will provide exemplary online and in-person customer service, oversee ticket inventory and ensure accuracy, and perform vendor negotiations and partnerships; work with the team to maintain website and digital communications, develop programming, and contribute to MITACâ€™s long-view strategy and expanded services; process online orders, reconcile vendor and customer purchases, process financial transactions, and conduct inventory audit; anticipate and resolve technical issues with inventory system, credit card terminal, and customer transactions; serve as thought partner for new inventory system and website; be responsible for sensitive personnel data; and provide support for Institute events.Â ÂJob Requirements:
REQUIRED: Â high school diploma or its equivalent; at least three yearsâ€™ combined experience in retail, customer service, business operations, and vendor relations; excellent customer service, organizational, financial, technical, problem-solving, interpersonal, and communication skills; ability to prioritize tasks, work independently and as part of a team, and demonstrate good judgment; support for inclusive practices; proficiency with inventory and financial systems, online and point-of-sale systems, Adobe Creative Suite, and Microsoft Office; ability to quickly learn new technologies and processes; and facility with on-screen operations. Â PREFERRED:Â bachelorâ€™s degree; program development experience; Drupal, MailChimp (or comparable), CyberSource (or comparable), SAP, and FileMaker experience; experience with PCI DSS compliance; MIT experience; and awareness of local performing arts and recreation.Â Â Job #22066-5
This is a full-time (37.5 hrs/wk) position.
Most work is performed onsite on the MIT campus or at Lincoln Laboratory in Lexington, MA.
U.S. citizenship and a security clearance (after onboarding) are required to work at Lincoln Laboratory.Â
*Please mention you saw this ad on AcademicJobs.*